Refund a Group Adv Deposit (Cloud) 🎥

Refund a Group Adv Deposit (Cloud) 🎥

🎥 Watch Video
Path: Front Office > Group > Search
Search for and open the group required. 

1. Select Deposit Details to populate the post deposit details window.



2. Highlight the Deposit that needs to be refunded.
3. Click Refund Deposit to begin the refund.
4. Enter the amount and method of payment you want to refund.
5. Click Post to save the Refund. 


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