Guest and Reservation Options in Room Rack (Cloud)
The Room Rack in Visual Matrix Cloud gives front-office staff quick access to common guest and room actions. These options appear when you right-click a room or reservation and allow you to update conditions, handle special requests, manage wake-up calls, and view guest details — all without leaving the Room Rack. Using these quick-access tools helps front desk agents and supervisors respond faster to guest needs, keep room information accurate, and coordinate with housekeeping and maintenance in real time.
Path: Front Office > Room Rack > Summary
Overview
Right-click a room or reservation in the Room Rack Summary to open the Options Menu. The available options depend on the room’s current status (e.g., In-House, Due Out, Out of Order).
Option | Available When | Description / Purpose |
Guest Name | Any occupied or reserved room | Displays the guest’s name. |
Set Room Clean | Room condition = Dirty | Opens the Room Condition window to mark the Room as Clean or Clean and Inspected. |
Set Room Dirty | Room condition = Clean / Clean and Inspected | Opens the Room Condition window to mark the Room as Dirty. |
Set Room Out of Order | Any non-occupied room | Opens a maintenance work order to mark the room Out of Order and remove it from available inventory. |
Complete Work Order | Room = Out of Order (with active work order) | Closes the work order and returns the room to service. |
Special Request | Any reservation status = In-House / Due Out | Opens the Special Requests window for that guest’s reservation to add or review special requests (e.g., extra towels, late check-out). |
Airport Schedule | Reservation = In-House / Due Out | Opens the Airport Schedule window to add transfer requests. |
Messages | Any occupied room | Opens the Guest's Message Log to view or add messages. |
Wake-Up Call | Reservation = In-House / Due Out | Opens the Wake-Up Call window to schedule, review, or edit the Guest’s wake-up call time. |
Check Out | Room status = Due Out only | Opens the guest’s folio to process checkout. |
View Folio | Room status = In-House / Due Out | Opens the guest’s folio, showing all charges and payments. |
View Res | Any room with an assigned reservation | Opens the complete reservation window for review or modification. |
Additional Notes
These colors and icons appear throughout the Room Rack to show both the room’s current status and its housekeeping condition at a glance.
Color | Status | Symbol/Color | Condition | |
Blue | In-House | Green ✔ | Clean | |
Yellow | Due Out | Red ✔ | Dirty | |
Green | Vacant / Clean | Green ✖ | Pre-Blocked / Clean | |
Red | Out of Order | Red ✖ | Pre-Blocked / Dirty |
Still Need Help With This Topic?
Ask Yourself:
- Am I right-clicking on a room with a current guest or reservation?
- Is the condition or status changing as expected after my update?
Support May Ask You:
- What was the room status when you accessed the options (In-House, Due Out, Vacant, Out of Order)?
- Which menu option did you select?
- Did you receive any warning or error message?
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