Setup Guest Texting Options (Desktop)

Setup Guest Texting Options (Desktop)

The orignal setup of texts is explained step by step by the Visual Matrix Partner Experience team when activating the interface.
Path: Management > Setup > Interfaces > Select the SMS Communication Interface

1. Allow Guest Text Requests: this will enable the possibility for clients to respond to the welcome text and make some requests.

Every following messages are only send if the guest is opted-in the guest texting option in their reservation. Messages can have up to 250 characters and can include any of the 6 dynamic codes available: Guest First Name, Guest Last Name, Reservation Confirmation Number, Room Number Assigned, Hotel Name and/or Guest Arrival Date.

2. Welcome Text: is send automatically at check-in. At any time, starting now, the guest can unsubscribe and re-subscribe.

3. Guest Text Request Default Response: will send everytime a guest sends a request and no custom response has been setup.

4. Guest Text Request / Filled: will send once the status of a request is updated to "Filled".

5. Room Ready Text: this text will send as soon as the allocated room condition changes to "Clean" or "Clean & Inspected".
If a clean (or clean & inspected) room was already assigned before the day of arrival, the text will not send. The room will have to be unassigned and reassigned to the reservation to trigger the text.

6. Check Out Text: is send once the room is checked-out.

7. Default reply Text: will send if the guest tries to send a text either before check-in or after check-out, or is using an existing text from a previous stay to communicate with the property.

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