Setup Rate Levels MLOS/CTA/Soft Close (Cloud)

Setup Rate Levels MLOS/CTA/Soft Close (Cloud)


A rate level groups various rate plans based on factors like discounts, restrictions, or commission percentages, depending on the hotel's strategy. This allows properties to manage availability collectively rather than individually. By limiting total room availability across grouped plans, rate levels help optimize revenue and ADR by moving guests to higher rates once the grouped availability is sold out.
As a property that is utilizing rate levels, there are three places you can set up MLOS, CTA, and Soft Close. All 3 screens are the same, only available in three different locations.
Path1: Front Office > Supervisor > System Maint > Channel Manager > Availability from the toolbox on the right
Path2: Management > Rates > Min Night
Path3: Management > Interfaces > All Interfaces > Channel Manager > Availability from the toolbox on the right

Like opening and closing your inventory, setting up an MLOS, CTA, or Soft Close, can be done for one room type and one date or in bulk. Any new status will automatically sync with your Channel Manager.

Setup a new rule for one room type and one date

1. If the date is not on the screen, choose the date to apply the new rule.



2. Choose the level you want to apply the rule to.



3. Choose the overall line or a specific room type and a date and click on the intersection field.



4. Choose the rule to apply.
If you chose MLOS or Soft (close), enter the number of days required to be able to book for those dates. Someone trying to book less than the MLOS or Soft setup will have to enter the override password.



5. Click OK.


To cancel the status, follow the same process and choose "Open" for the same date.

Setup a new rule for multiple room types and/or multiple dates in bulk

1. Click on "Apply Range" at the bottom.



2. Select the date or date range to apply the rule.
3. If you select an extended date range, you can decide to apply the rule only to specific days during that time period.



4. Choose the status to apply: MLOS, CTA of Soft (close).
If you chose MLOS or Soft (close), enter the number of days required to be able to book for those dates. Someone trying to book less than the MLOS or Soft setup will have to enter the override password.



5. Check the room types you want to apply the rule to.
By choosing "Overall", you can apply the rule to multiple levels; However, if you choose to select specific room types, those will only be applicable to Level A. Only in Level A, can you select specific room types.



6. Check the levels to apply the rule to.



7. Click OK.


To cancel the status, follow the same process and choose "Open" for the same date(s).

    • Related Articles

    • Setup MLOS/CTA/Soft Close without Rate Levels (Cloud)

      MLOS, CTA or Soft close are setup date by date, room type by room type and for a specific rate plan or for all. There are 3 steps to follow or the new status will not save nor sync with the channel manager. Path: Management > Rates > Min Night 1. ...

    • Close Rates Levels for online sales (Cloud)

      Visual Matrix's room management system has an automated process for closing and reopening room types based on availability. When a room type is sold out, it is automatically closed, and when a room becomes available, it is reopened. However, there is ...

    • Best Western 2Way Interface Detailed (BW) (Cloud)

      Access to certain sections is restricted for hotel staff, as some areas are exclusively available to Visual Matrix technicians. Path: Management > Interfaces > All Interfaces > Central Res BW2/Best Western 2 Way. The interface is composed of 6 ...

    • Best Western STR Report (BW) (Cloud)

      What is the STR Report? STR is more than just a report title; it stands for a company that specializes in aiding hotels with strategic positioning and competition within their markets. The STR report serves as a crucial revenue management benchmark ...

    • Close Rate Plan(s) Inventory for Online Sales (Cloud)

      Visual Matrix's room management system includes automated processes for handling room availability. When a room type is sold out, it is automatically closed, and when a room becomes available, it is automatically reopened, which is based on settings ...