Close Online Inventory with Rate Levels (Cloud)
When your property uses Rate Levels—groupings of multiple rate plans under one availability rule—you gain the flexibility to open or close large sets of rate plans in one action. While Visual Matrix automatically closes room types when sold out and reopens them when rooms become available, you can also apply a hard close at the Rate Level level. This override stops online availability for all rate plans within the selected Rate Level until you manually reopen them.
This article applies to properties using Rate Levels. If your property is not using Rate Levels, please refer to Close Online Inventory.
Rate Levels allow you to group together multiple rate plans or discount codes under a single umbrella. When you perform a close (hard close, soft close, MLOS, CTA) at the Rate Level level, the action affects every rate plan assigned to that level. This lets you apply consistent availability control across rate plans—ideal for revenue strategies, brand standards (e.g., Best Western), or broader channel management.
Primary Path (available for all channel managers): Management > Rates > Min Night
Alternare Path (available for all channel managers): Management > Interfaces > All Interfaces > Channel Manager > Availability
Alternate Path (available only for some channel managers): Front Office > Supervisor > System Maint. > Channel Manager > Availability
Closing at a Rate Level for a Single Date & Room Type
Use this method when you need to apply a hard close to one specific room type on a single date—ideal for targeted adjustments without affecting additional dates or room types.
1. The Availability screen displays 14 days starting from today. If the date you want to close is not visible, use the date selector to navigate to the correct date.
2. Select the rate level you want to affect.
3. Click the cell at the intersection of the desired date and room type.
4. Choose Hard, then click OK. The hard close is applied immediately and overrides automatic behavior.
To reopen, repeat the steps and choose Open.
Closing at a Rate Level Across Multiple Dates or Room Types
Use this method when you want to apply a hard close to multiple dates, room types, or both simultaneously—recommended for broader or longer-term availability restrictions.
1. Click Apply Range.
2. Select the date or date range you want to apply the closure to.
3. Select the Hard status.
4. Choose specific days of the week (Optional). After selecting a date range, you can limit the action to certain weekdays.
Example: Select July 1 through August 31, then apply the hard close only on Wednesdays.
5. Choose the Rate Level you want to apply the change to.
- Selecting Level A allows you to close inventory by room type.
- Selecting any other level limits you to Overall only.
6. Choose the room types to apply the closure to.
- Selecting Overall applies the hard close to all room types.
- Room-type–specific Hard Close is only available for Level A.
7. Click OK.
If you need to close only certain room types for Level A, but close all room types for other Levels, you will need to act on two separate steps.
To reopen, repeat the steps and choose Open.
Still Need Help With This Topic?
Ask Yourself:
- Does your property have Rate Levels enabled?
- Are you selecting the correct Rate Level before applying the closure?
- Are you targeting the correct date(s) and room types?
Support May Ask You:
- Which Rate Level did you close?
- What date or date range did you apply the action to?
- Did you select specific room types or use “Overall”?
- Are you attempting to use this for properties without Rate Levels (in which case the other article applies)?
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