The "Other" Reason for Stay field Report (Cloud) 🎥
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Reservations often use predefined “Reason for Stay” codes (e.g. Business, Leisure, Conference). However, when none fit, staff or guests can select Other and enter a custom stay reason.
The “Other Reason for Stay Field” report collects all those custom entries. Use this report to review what guests enter under “Other” — it can reveal unexpected stay types, niche guest needs, or booking patterns that don’t fit standard segments.
Path: Front Office > Supervisor > Reason for Stay
Generating the Report
1. Enter a date range or select dates from the calendar.
2. Click Refresh to display matching results. Click Print to generate a printed version of the report.
Understanding the Report
The “Other Reason for Stay” report displays all reservations where Other was selected as the stay reason and a custom explanation was entered. Use the screenshot below to understand how the information is organized.
Entry Details
- Entered Date: Date the custom “Other” stay reason was recorded.
- Reason: The custom text entered as the stay reason (e.g., specific events, conferences, special circumstances).
Reservation & Guest Information
- Arrival Date: Guest’s scheduled arrival date.
- Guest Name: Name associated with the reservation.
- Phone #: Guest’s contact number.
Stay & Posting Information
- Status: Reservation status at the time (e.g., OUT).
- Room #: Assigned room number.
- Clerk: Staff member who entered the custom “Other” reason.
Tips & Use Cases
Tips
- Make sure “Other” was selected at booking and the custom reason was entered — otherwise the stay won’t appear in this report.
- Use consistent naming when assigning “Other” reasons to avoid fragmenting reporting data (e.g. avoid “Business Trip,” “Biz Trip,” “Business” as separate entries).
- Review custom reasons periodically to identify duplicates and clean up data for better analysis.
- Compare “Other” stays vs standard segments to evaluate if some “Other” reasons deserve their own new standard segment.
Use Cases
- Marketing Insight: Discover new guest stay motivations (e.g., “Family Reunion,” “Long-Term Work,” “Pet Friendly”), to create tailored packages.
- Segment Expansion: If many stays use “Other” with similar custom reasons, consider adding a new official Reason for Stay code.
- Revenue Analysis: Check whether “Other” stays perform differently in ADR or RevPAR, and decide on pricing/upsell strategy.
- Trend Tracking: Monitor shifts in reasons over time — e.g., increase in “Other: Extended Stay” may indicate rise in long-term guests.
Still Need Help With This Topic?
Ask Yourself:
- Did I select the correct date range before clicking Refresh?
- Was “Other” selected as the Reason for Stay on the reservation?
- Was a custom reason text entered when “Other” was chosen?
- Am I reviewing the correct arrival dates or stay periods?
Support May Ask You:
- What dates were applied when generating the report?
- Can you confirm that Other was selected and a custom reason was entered on the reservation?
- Does the reservation appear elsewhere (e.g., Arrivals, In-House) with the correct stay reason?
- Are you comparing the results with the expected reservations for that date range?
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