Update a Guest Name on a Checked Out Reservation (Desktop)

Once a reservation has been checked out, only a limited number of editable items remain, and unfortunately, the guest name is not included in this list. Regrettably, there is only one method available to modify the guest name under these circumstances, but it does have a drawback. The sole way to update the guest name on a checked-out reservation is to make the change directly within the guest profile.

Path: Sales & Marketing > Guest Profiler > Search the Guest Name and Update the Profile

The potential downside is that updating the guest name from the guest profile will modify the name across all reservations linked to that guest in the system, spanning past, present, and future bookings. Therefore, it is recommended to use this option cautiously and only when necessary, such as in the case of a name error.

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