Front Office
FAQ - Front Office / Groups
Group Check-In and Check-Out Actions Can I reverse a Group Check-In or Check-Out? No, this is not possible. Once a group is checked in, the action cannot be undone. Similarly, a checked-out group cannot be reinstated. Can I check in all rooms in a ...
FAQ - Front Office / Reports
In-House Guests & Daily Operations How do I view all current in-house guests? The In-House Guests report gives a complete summary of all guests currently staying at the property, including groups and any guests who have checked out but still owe a ...
FAQ - Front Office / Cashiering/Folios
Payments, Posting, and Adjustments What if one operator posts a cash payment and another operator voids or adjusts it? When this happens, the two operator reports will offset each other: - The first operator’s report will show a cash payment that was ...
FAQ - Front Office / Reservations
Reservations: Creating, Editing, and Correcting Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set ...