Front Office
FAQ - Front Office / Groups
Can I reverse a Group Check-In or Check-Out? No, this is not possible. Once a group is checked in, the action cannot be undone. Similarly, a checked-out group cannot be reinstated. Can I check in all rooms in a group at once? This is only possible if ...
FAQ - Front Office / Reports
How can I view the history of who has stayed in a specific room, such as a report for the past month on a particular room number? You can use the Room History Report, available in the Front Office Supervisor Reports section, to view this information. ...
FAQ - Front Office / Cashiering/Folios
What if one operator posts a cash payment and another operator voids or adjusts it? When this happens, the two operator reports will offset each other: - The first operator’s report will show a cash payment that was never actually received. - The ...
FAQ - Front Office / Reservations
Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set to Room and Tax or All Charges. To resolve ...