Editing Registration Card Text and Disclaimers (Cloud)

Registration card text settings allow your property to customize the messages displayed to guests during check-in and on printed registration cards. These include the main body text, signature acknowledgment text, and footer disclaimers. Updating these fields ensures your registration cards reflect your property’s policies, compliance requirements, and guest communication standards.

Registration card text is managed through three main fields within the Registration Card settings. Each field controls a different section of the document and can be customized independently.

Path: Management > Property Settings > Forms > Registration Cards

Preset Text (Main Body)

Displays the primary message on the registration card.

Typically includes:

1. Welcome message
2. Stay terms and conditions
3. General policies

This is the main section guests read before signing.

Preset Text for Signature Capture

Displays the text shown when capturing a guest’s signature electronically.

Used when the property utilizes signature capture on a pinpad or device instead of printing a registration card.

In this workflow:

1. The guest reads the registration terms directly on the device
2. The guest signs electronically on the pinpad
3. The signature is stored in the PMS
4. This replaces the printed registration card

This text should include any acknowledgments, authorizations, or policy language that the guest must accept before signing.

Footer Text

Displays at the bottom of the registration card.

Commonly used for:

1. Legal disclaimers
2. Brand-required statements
3. Additional notes or policies

This section is separate from the main preset text and is always positioned at the bottom of the document.

Best Western properties are required to include the following disclaimer in this section: “Each BWH℠ Hotels property is independently owned and operated.”

Important Notes

1. All text fields are fully customizable and support free-form content
   
2. Changes apply to all future printed registration cards
3. The layout of the registration card remains the same; only the text content is updated
4. If the preset text is too long, the registration card may extend to a second page

Always perform a print test after updating text to ensure the layout and formatting appear as expected.

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Still Need Help With This Topic?

Ask Yourself:

1. Are you editing the correct text field (main, signature, or footer)?
2. Did you save your changes after updating the text?
3. Are you expecting the change on new prints or previously printed documents?

Support May Ask You:

1. Which section of the registration card are you trying to update?
2. What text are you expecting to appear?
3. Is the issue related to printed cards or signature capture?

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Related Articles

1. Configuring Registration Card Settings (Cloud)
   
2. Understanding the Registration Card Layout (Cloud)
   
3. FAQ – Management / Forms (PMS)
   
4. FAQ - Best Western / Forms & Documents

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