Setup Email Settings (Cloud)
Emails are used in Visual Matrix to send confirmation letters, city ledger invoices, promotional letters night audit reports. To set up the email address you want to use, follow the steps.
Path: Management > User Settings > Email > Email Setup.
1. Enter the setup that you would have gathered from your email provider: SMTP Server, SMTP Port, SMTP Username (the email), SMTP Password (email box password) and the SMTP Security.
Below is a recap of some email providers commonly used in VM and their settings.
Email Provider | SMTP Server | SMTP Port / Security | SMTP Username | SMTP Password |
Best Western | mail.hotel.bestwestern.com | 587 / TLS | [HotelID]@hotel.bestwestern.com | Portal Password |
Gmail | smtp.gmail.com | 587, 465 / SSL | Email | App Password - Learn more... |
Hotmail | smtp.office365.com | 587 / None, SSL, TLS | Email | Portal Password |
| Outlook | smtp-mail.outlook.com | 587 / TLS | App Password - Learn more... | |
Red Lion | mail.authsmtp.com | 23/25/26/325/2525 | authsmtp username | authsmtp password |
Yahoo | smtp.mail.yahoo.com | 465 (SSL) or 587 (TLS) | Email | App Password - Learn more... |
(1) If you are using Hotmail, you will need to follow some security protocols.
2. Click Save
3a. If the settings are correct and VM can connect to your email provider, then the box will just close.
3b. If there is an error in the settings and VM cannot connect to your email provider, then a red message will popup. You will need to review the settings with your email provider.
Most of the time, it is about security and 2 step authentication to enabled or disabled on the other end. For Gmail, for example, you will have to create an App Password.
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