FAQ - MOP / Skytouch PMS (ChoiceADVANTAGE) Integration

FAQ - MOP / Skytouch PMS (ChoiceADVANTAGE) Integration

How does MOP know when a new reservation is made in Skytouch?
When a reservation is added or updated in Skytouch, it’s sent to MOP immediately in real time. MOP either creates a new record or updates an existing one based on the reservation ID.
How are tasks created in MOP from Skytouch reservations?
After reservations are synced, clicking “Add Skytouch Tasks” in MOP tells the system to review them and generate the appropriate tasks based on check-out status and length of stay.
What determines the type of cleaning task assigned?
MOP uses reservation details to choose the right task:
- Checked out today? ➜ Due Out task
- Already checked out? ➜ Checked Out task
- Staying exactly 3 nights (or a multiple of 3)? ➜ Full Clean
- All others ➜ Refresh
Does MOP get updates from Skytouch in real time?
Yes. MOP immediately receives reservation updates from Skytouch, like check-out status or date changes. This ensures tasks reflect the most current information.
How does MOP send room status updates back to Skytouch?
Once a task is marked as Finished or Verified in MOP, an update is sent to Skytouch every 5 minutes through a background process.
What happens if my property uses three room statuses (Dirty, Clean, Ready)?
Marking a task as Finished sends a Clean status to Skytouch. Marking it as Verified sends a Ready status.
What about if my property only uses two room statuses (Dirty, Clean)?
In that case:
- Nothing is sent when the task is marked Finished.
- When it’s marked Verified, MOP sends the Clean status to Skytouch.
Do I need to assign room attendants in Skytouch?
Nope! Room assignments are done in MOP. After pulling tasks, simply assign them using the user dropdown.
Where do I go in MOP to pull tasks from Skytouch?
Navigate to “Add Skytouch Tasks” in MOP. This will pull all currently dirty rooms from Skytouch and generate tasks.
How often does MOP send updates to Skytouch?
MOP sends outbound room condition updates to Skytouch every 5 minutes, so changes in MOP are reflected shortly after they happen.
 

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