Enter International Guest Address Format (Cloud)
Visual Matrix automatically recognizes U.S. and Canadian ZIP/postal codes. For international guest addresses, it’s essential to follow the correct format—especially leaving the State field blank and accurately filling in the Country field. Mistakes may cause the system to misinterpret your input or prevent reservation saving.
Overview
Use Standard U.S./Canada ZIP Codes
ZIP and postal codes from the U.S. and Canada are recognized automatically by the system.
Non-U.S. Addresses Require Accurate Formatting
For addresses outside the U.S./Canada, follow the required format exactly—including spaces—so the system processes them correctly.
Leave the State/Province Field Blank
If the Country field is set to any non-U.S. country, leave the State field empty. Filling it in may cause the PMS to treat the ZIP as a U.S. code and block the reservation from saving.
You can find a list of all the zip codes format in Wikipedia or this website.
Always double-check your spacing and country selection—small formatting errors can prevent the reservation from saving.
Still need help with this topic?
Ask Yourself:
- Is this address for a guest outside the U.S. or Canada?
- Did I leave the State/Province field blank when entering non-U.S. addresses?
- Did I check that the Country field is set correctly and formatted properly?
Support May Ask You:
- Which country and address are you attempting to enter?
- Did the reservation fail to save—or is that mobile address causing issues?
- Did you fill in the State field by mistake?
- Can you confirm if you formatted the postal code with correct spacing?
Related Articles
**Reservation Form Fields Explained (Cloud) 🎥
? Watch Video The Add Res form is the most complete way to create and manage an individual reservation in VM Cloud. While BookRes is designed for speed, capturing only the essential information (guest name, rate, room type, etc.) to create a ...Scan Guest ID During Reservation Creation (Cloud) 🎥
? Watch Video In VM Cloud, you can create reservations from two different areas: Add Res (Add Reservation form) and BookRes (Booking screen). The ID scan process works the same in both, with only minor differences in where the Scan ID button ...Add Extra Guest to Reservation (Cloud) 🎥
? Watch Video When more than one person is staying in a room, you can add their names to the reservation without creating additional billing folios. VM Cloud lets you add up to three extra guest names in Folios B, C, or D, marked as “Name Only.” ...Export Guest Marketing Data (Cloud) 🎥
? Watch Video Guest profile information stored in the PMS can be used for marketing communication, reporting, and guest relationship management. The Guest Export feature allows you to generate a list of guest profiles based on selected filters and ...Cancel Guest Reservation (Cloud) 🎥
? Watch Video You may cancel a guest reservation at any time. If you cancel after your property’s cancellation policy window, you’ll be prompted to confirm the cancellation and to provide a reason. Capturing the cancellation reason helps improve ...