Knowledge Base Advanced Search: Understanding Article Tags

Knowledge Base Advanced Search: Understanding Article Tags

Article tags help organize Knowledge Base content so you can find answers faster. This article explains what tags are, why they matter, and how to use tag keywords in Advanced Search to narrow results to the most relevant articles.

What Are Article Tags?

Article tags are keywords added to an article to describe what it covers.
  1. Product features (Housekeeping, Maintenance, Reports)
  2. Common processes (Check-in, Payments, Reservations)
  3. Troubleshooting topics (Errors, Downtime, IP Security)
By using tags, the Knowledge Base stays structured and easy to browse.
When using Advanced Search, include tag keywords in your search terms to narrow results.
For example:
  1. Searching “Lost and Found” will prioritize articles tagged with Lost and Found
  2. Searching “IP Security” will surface articles related to network and security setup
  3. Searching “Preventative Maintenance” will show PM task and scheduling resources
Using tags helps ensure the most relevant articles appear first.

Tag Updates

Tags are reviewed and updated weekly to ensure they stay current with new features, workflows, and support topics.

Tips for Searching with Tags

  1. Use short keywords like Housekeeping, Reports, or Maintenance
  2. Try feature-specific terms like DND, Lost and Found, or Panic Alert
  3. Combine terms for better filtering (example: Housekeeping Reports)

Still Need Help With This Topic?

Ask Yourself:
  1. Am I searching with broad terms that may return too many results?
  2. Can I add one or two tag keywords (example: “Housekeeping,” “Reports,” “IP Security”) to narrow the search?
  3. Am I using the same wording as the feature name used in the Knowledge Base (example: “Preventative Maintenance” instead of “PM”)?
Support May Ask You:
  1. What keyword(s) did you search for, and what results are you seeing?
  2. Are you searching for a feature, a report, a setup task, or an error message?
  3. Which product area are you working in (Front Office, Housekeeping, Maintenance, Accounting)?
  4. Can you share a screenshot of your search query and the top results?

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