Print or Email a Guest Folio (Cloud) 🎥
🎥 Watch Video
After a guest’s stay (or at any time while folio access is permitted), you can generate a physical or emailed copy of the guest folio for record-keeping, guest review, or accounting. This article shows how to print or email a guest folio in the Cloud system.
Path: Front Office > Cashiering > Guest Account > In-House Guests > Open the Detailed Folio
Instructions
1. Click Print Folio from the toolbox on the right of the folio screen.
2. Select one or both of the options: Print and/or Email Folio.
If entering a guest’s email manually in the “Email” field, the address will not be saved for future use.
Ensure the guest’s email is entered correctly before submitting — the system does not store manually entered addresses.
3. Click Submit to initiate printing and/or emailing.
If no printer is configured, the “Print Folio” option will still generate a printable PDF or screen preview for manual printing.
Still need help with this topic?
Ask Yourself:
- Did I open the correct guest folio (in-house or checked out) and click Print Folio?
- Did I select Print and/or Email correctly?
- If emailing, did I enter the correct guest email address?
- Is the printer configured (or is a screen preview available)?
Support May Ask You:
- Which folio (room number, folio letter) did you print or email?
- Did you receive any error message when clicking Submit?
- Was the guest’s email address on file or manually entered?
- Was the printer offline or did you receive a “queued” message?
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