Print or Email Guest Folio (Cloud) 🎥

Print or Email Guest Folio (Cloud) 🎥

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After a guest’s stay (or at any time while folio access is permitted), you can generate a physical or emailed copy of the guest folio for record-keeping, guest review, or accounting. This article shows how to print or email a guest folio in the Cloud system.
Path: Front Office > Cashiering > Guest Account > In-House Guests > Open the Detailed Folio

Instructions

1. Click Print Folio from the toolbox on the right of the folio screen.



2. Select one or both of the options: Print and/or Email Folio.
Notes
If entering a guest’s email manually in the Email field, the address will not be saved for future use.

Notes
Ensure the guest’s email is entered correctly before submitting — the system does not store manually entered addresses.

3. Click Submit to initiate printing and/or emailing.


Notes
If no printer is configured, the “Print Folio” option will still generate a printable PDF or screen preview for manual printing.

Still need help with this topic?

Ask Yourself:
  1. Did I open the correct guest folio (in-house or checked out) and click Print Folio?
  2. Did I select Print and/or Email correctly?
  3. If emailing, did I enter the correct guest email address?
  4. Is the printer configured (or is a screen preview available)?
Support May Ask You:
  1. Which folio (room number, folio letter) did you print or email?
  2. Did you receive any error message when clicking Submit?
  3. Was the guest’s email address on file or manually entered?
  4. Was the printer offline, or did you receive a “queued” message?
  1. View Email Log from Dashboard (Cloud)
  2. Check Out Guest Folio (Cloud)
  3. Check Out Room or Folio with Balance (Cloud)
  4. Post Charge or Payment on Guest Folio (Cloud)
  5. FAQ - Front Office / Cashiering/Folios