Report a Room Status Discrepancy (Desktop) 🎥
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Path: Housekeeping > Room Status > Room Discrepancy.
1. To enter a Room Discrepancy, select the discrepant room number from the drop-down window
2. Once selected, it will show the reservation history for the room number and the current status of the room within the Front Office section.
3. Use the drop-down for HSKP Status to change the room's occupancy status and the room's cleanliness status
4. Enter any needed Comments, For example: If the room's status in Front Office was Vacant but Housekeeping is reporting it as Occupied the comment could read "Guest in the room".
5. Select Save to lock in the Discrepancy.