Retrieve an Old Group Folio (Cloud) 🎥
Whether it's an individual guest or a group, you can always access and retrieve old folios, as long as the data has not been purged.
Path: Front Office > Cashiering > Group Account
1. Click on "Retrieve Old Folio" from the toolbox on the right.
2. There are 2 search options: by group ID or by group name.
3. [Optional] Add any additional detail about the name or the ID in the search field.
4. Click Refresh.
5. Double click on the group to reopen the folio.
Related Article(s)
Related Articles
Retrieve an Old Guest Folio (Cloud) 🎥
? Watch Video Path: Front Office > Cashiering > Guest Account 1. Select Retrieve Old Folio from the Toolbox Menu in the top right. 2. Use the available options to narrow down your search: by city ledger, confirmation number, credit card number (last ...Post a Transaction on a Group Folio (Cloud) 🎥
? Watch Video A group reservation consists of the master reservation, which includes the total number of allocated rooms, and individual guest reservations for each room that has been picked up from those allocations. Similarly, a folio for a group ...Setup up a Group Incidental Folio (Cloud)
Similar to individual reservations, a group reservation can also have multiple folios to segregate charges between room & tax, and incidentals. Path: Front Office > Group > Search and open the required group. 1. Select Group Accounts from the Tools ...Print or Email a Group Folio (Cloud)
Path: Front Office > Cashiering > Group Account 1. Click "In House Group" from the toolbox on the right. 2. Click on the Group you need to print/email the folio. 3. Click View to open the folio. 4. Open the toolbox on the right and click on Print ...Check Out a Group Master Folio (Cloud) 🎥
? Watch Video When a group is ready to check out, there are two steps to follow: first, check out the individual rooms allocated to that group, and then check out the group master. Path: Front Office > Cashiering > Group Account 1. Select In-House ...