Setup Confirmation Letters (Desktop) 🎥

Setup Confirmation Letters (Desktop) 🎥

🎥 Watch Video
These are letters that will be sent automatically (or not) after saving a new reservation or when using the Confirm Letter button in a reservation (located within the tools icon).
Path: Management > Setup > Property > Letters

1. Choose "Conf (Confirmation) Letter".



2. Choose the language the letter will apply to if you want to create different letters for each language (note that this is not a translator).



3. Click on the reservation status (Non-Gtd, Guaranteed, Cancelled, Advance Dep, No Show) the letter will apply to.



4. If you choose to customize your letter by using the HTML feature, upload it here. The Html letter will display in the email body and not as an attachment.



5. Or use this letter body to enter the text you want to add to the confirmation. This body text will not show in the email body but in the attached confirmation letter. The email body will only contain one word: "Confirmation".




The Confirmation Letter
The confirmation letter will be sent as a PDF attachment with the email. It will contain all the information about the guests and their reservations. The content of the setup will appear at the end of the letter.


The confirmation letter only shows daily rates for stays up to 7 days. If the stay is longer than 7 days, an average rate will show for the nights between the 8th day and the end of the stay.


The Confirmation Email
The subject line of the email and the name of the attached document are hardcoded and cannot be changed. However, you can customize the content of the letter that is sent as an attachment.
The Subject of the email will be made of: Property Name + Confirmation + Confirmation Number.



Property Name + Confirmation + Confirmation Number:



Email body:



Confirmation letter as an attachement:


Reminder: an Html letter will display in the email body and not as an attachment.


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