Use Custom Letter in a Reservation (Cloud)

Use Custom Letter in a Reservation (Cloud)

Custom letters can be used as Confirmation Letters or as Promotional Letters.
Path: Front Office > Reservation > Open a Reservation

1. In the first section "Contact Information", go to "Custom Letter" on the right side column.
2. Choose the letter to apply.


Used as a confirmation, the custom letter will replace the text at the bottom of the confirmation. Instead of the generic text, it will prompt the custom one. The top of the confirmation letter with the hotel and guest information, dates, and rates will still be on.
If you attach a custom letter and the reservation is canceled, make sure you unassign the letter to the reservation before canceling or it will send the same letter as a cancellation confirmation instead of the cancellation email.

    • Related Articles

    • Setup Custom Letters (Cloud) 🎥

      ? Watch Video Custom Letters can replace the generic confirmation letter if you attach them to a reservation, using the "Custom Letter" field in the Guest/Contact Information section of the reservation. Custom Letters can also be used in the ...

    • Send Group Confirmation Letter (Cloud) 🎥

      ? Watch Video A group reservation confirmation letter will be sent to the email address associated with the group reservation, displaying all rooms allocated to the group, including those that have not been picked up. However, individual ...

    • Send a Confirmation Letter (Cloud) 🎥

      ? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Ensure that the Confirmation Delivery is set to "Email" and that you have entered the guest's email address. 2. Open the Toolbox. 3. Click on "Confirm Letter." 4. A ...

    • Setup Promotional Letters (Cloud) 🎥

      ? Watch Video Promotional Letters are made to be used from Front Office > Supervisor > Res Mgmt > Promotional Letter and printed and/or emailed in bulk. Path: Management > Property Settings > Letters 1. Choose "Promotional Letter". 2. Click "Add ...

    • Search a Group Reservation (Cloud) 🎥

      ? Watch Video You have various methods for searching for a group, whether it's by their name, event, or even the phone number of the group contact. Let's explore these different options. Path: Front Office > Groups > Search 1. Use the Search ...