Use Custom Letter in a Reservation (Cloud)

Use Custom Letter in a Reservation (Cloud)

Custom letters let you substitute the default confirmation text—such as generic greetings or promotional messages—with a tailored version at the bottom of the confirmation email or document. They can serve as confirmations or promotional content and are assigned directly within the guest’s reservation via the contact information section.
Path: Front Office > Reservation > Open a Reservation

Instructions

1. Open the Reservation: Navigate to the guest’s reservation and look at the Contact Information section.



2. Assign a Custom Letter: In the right-hand column, locate the Custom Letter field and select one of your prepared letters from the dropdown.


Info
The custom letter will replace the standard footer text in the confirmation. The upper portion of the confirmation (reservation details) remains unchanged.
WarningCancellations
If you assign a custom letter and later cancel the reservation, you must remove the letter before cancellation. Otherwise, the same custom letter will be sent as the cancellation confirmation instead of the correct cancellation message.

Still need help with this topic?

Ask Yourself:
- Did you locate the Custom Letter field under Contact Information?
- Did you assign the correct letter from your templates?
- If the reservation was canceled, did you remember to remove the custom letter?

Support May Ask You:
- Which reservation were you working on?
- Which custom letter did you select?
- Did the letter properly override the standard footer?
- Do you need help canceling the reservation without sending the wrong letter?

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