Email a Confirmation Letter for an Individual Reservation (Cloud) 🎥

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Sending a confirmation letter ensures guests receive verification of their reservation details via email. In VM Cloud, you can send confirmations for both individual and group reservations. This article covers the process for an individual reservation.

Path: Front Office > Reservations > Search and Open the Reservation

Instructions

1. Confirm Email Settings: Ensure the reservation’s Confirmation Delivery is set to Email, and that a valid email address is entered.

If you select any option other than Email for Confirmation Delivery, the system will generate a printable letter to be sent by mail.

2. Send the Letter: Open the reservation’s Toolbox and click Confirm Letter.

3. Success Confirmation: A pop-up message confirms the email has been sent.

Save time by enabling the automatic confirmation option, so the letter is sent as soon as the reservation is saved.

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Still need help with this topic?

Ask Yourself:

- Did I confirm the delivery type is set to Email with a valid address?

- Did I click Confirm Letter and see the success pop-up?

- Do I want this step automated instead of manual?

Support May Ask You:

- Which reservation are you working on (guest name, confirmation #)?

- Was Confirmation Delivery set to Email?

- Did the pop-up confirm the message was sent?

- Are you interested in enabling the automatic confirmation setting?

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Automatically send Confirmation Letter when Saving Reservation (Cloud)

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