Reservation Advance Deposits
Print an Advance Deposit Receipt (Cloud)
Advance deposits are a vital part of hotel operations—they reassure guests that their reservation is secured and give your team clear records of payments received. In Visual Matrix Cloud, you can quickly provide proof of these deposits through ...
Void a Guest Advance Deposit (Cloud)
Sometimes a deposit is posted by mistake, for the wrong amount, or needs to be canceled before the guest checks in. Voiding an individual advance deposit in Visual Matrix Cloud removes that payment from the guest’s record—helping your team maintain ...
Refund Guest Advance Deposit (Cloud) 🎥
? Watch Video Refunding an advance deposit helps correct mistakes or handle guest cancellations. In Visual Matrix Cloud, refunds are permitted only before check-in, because after check-in the deposit moves to the folio and affects ledger entries. ...
Refund a Forfeited Advance Deposit on a Cancelled Reservation (Cloud)
When a guest cancels a reservation, an advance deposit may be forfeited automatically depending on the reservation type—for example, with non-refundable bookings. In some cases, however, you may need to return that forfeited amount, such as when the ...
Post a Guest Advance Deposit (Cloud) 🎥
? Watch Video Advance deposits play a key role in hotel operations by securing reservations, ensuring payment commitment, and maintaining accurate financial records. In Visual Matrix Cloud, you can post an advance deposit directly from the ...