Unhandled Exceptions/Error Messages
Message "Night Audit Has Already Been Requested"
If you encounter the message "Night audit has already been requested", it may be due to a browser disconnect during the audit process. This issue can prevent your property from viewing the completed audit in your system. To help resolve the issue ...
Message "Rates are not setup for this period"
When booking a room in the system, you might see the message "Rates are not set up for this period" while using either the Availability screen or the Book Res option. This message indicates that the system is missing rate information for the ...
Message "Unable to Authenticate Software License"
This message is generally due to a discrepancy with our Accounting Department, like a past due. Please contact accounting@visualmatrix.com to update your account.
Message "The reservation is being updated by another user"
When opening a reservation in VM Cloud, you may see the notification ‘The reservation is being updated by another user.’ This message helps prevent simultaneous edits and protects data integrity—though sometimes it appears even after the reservation ...