A wait list allows you to capture and track guest reservation requests when your hotel is fully booked — so when rooms become available, you can offer them to those guests. Using the wait list helps you avoid losing potential business and more effectively manage demand. It’s important to note that the wait list is not automated; it must be reviewed regularly by staff to identify newly available slots.
Path: Front Office > Reservations > Wait List
Instructions
1. In the Wait List screen, click Add to create a new request.
2. Enter the guest’s contact details, stay dates, room type, and number of rooms.
Make sure required fields (in red) are filled so the request can be saved successfully.
3. Once all required fields are filled, click Save to submit the request to the wait list.
Be sure to enter all important details when adding the request, as they cannot be edited until the request becomes available to convert into a reservation.
4. After saving, the request’s Status is determined by the current availability:
- Avail: Rooms matching the request are available — you may proceed to create a reservation from this request.
- Pending: No suitable rooms are currently available. The request remains on hold until availability changes.
Regularly review the Pending requests when inventory changes (e.g., cancellations) so you can convert wait list entries to confirmed reservations.
Still Need Help With This Topic?
Ask Yourself:
- Is the Wait List feature enabled for your property?
- Did you see the Wait List menu under Reservations?
- Are all required fields filled (especially name, dates, and room type)?
- After saving, did the request status show Avail or Pending?
- Have you reviewed your Pending requests regularly for availability changes?
Support May Ask You:
- What is the guest’s name and requested details?
- What screen did you use (Front Office > Reservations > Wait List)?
- Were there any error messages when saving the request?
- Did the request appear in the list with the correct status?
- Do you have a screenshot of the request form and the resulting status view?
