Can I customize my Room PM List? (MOP 2.0)

Can I customize my Room PM List? (MOP 2.0)

The room Preventive Maintenance (PM) list in MOP is standardized, but you have the option to request additions or removals to align it with your property’s needs. Below you’ll find the process and guidelines for submitting changes.

What Can Be Changed

  1. The PM list in MOP 2.0 is predetermined and not directly editable by users.
  2. You can request additions or removals by emailing Visual Matrix Support with the specific items you want changed.
  3. Changes are treated as update requests, and will be reviewed and applied by the MOP support team.

How to Submit Your Change Request

1. Gather relevant information including:
  1. Room numbers or location codes
  2. Current term(s) and proposed new term(s)
  3. Any related PMS abbreviations or numbers
2. Submit a ticket to Visual Matrix Support with subject: “MOP Hotel Profile Update – [Property Name]”
3. Include your property ID and any screenshots or spreadsheets you have.
4. Your request will be reviewed and processed; you’ll receive confirmation once changes are live.

Still Need Help With This Topic?

Ask Yourself:
  1. Have I clearly listed the exact items I want to add or remove?
  1. Did I include the correct property ID in my request?
  1. Have I reviewed my PMS for matching terminology before requesting changes?
Support May Ask You:
  1. What is your property ID?
  1. Which items are you requesting to add or remove (please provide exact names)?
  1. When did you last update your hotel data sheet or property profile?
  1. Did you check PMS terminology and confirm it matches what you’re requesting?

Update Your MOP 2.0 Hotel Profile 

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