Groups Guarantee Types (Desktop)
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Path: Front Office > Group > Search
Search for and open the group required.
There are 3 Guarantee Types:
- Rm & Tax: if you want all Room and Tax charges to be posted on the group master folio. Any incidental will be posted to each individual folio.
- All Charges: if you want all charges, including incidentals, to be posted on the group master folio. Nothing will be posted on each individual folio.
- None: if you want all charges to be posted on each individual folio. Nothing will be posted on the group master folio.
If you choose the wrong type of posting, you can always transfer very easily the charges from the group master folio to the individual folio or the other way around. However, to be able to do so, all rooms still need to be checked in.
Choosing the incorrect guarantee type, particularly if all charges are applied to the group master instead of each individual room, can lead to duplicated revenue postings. This occurs when revenue is posted both by the night audit and by the front desk agent during guest check-out with guest payment. Consequently, there will be duplicate reporting of room revenue and taxes, resulting in overpayment of taxes by the property.
You can view all checked-in groups and their balances in two places: Cashiering > Group Accounts and the In-House Guests report (Front Office > Reports > Front Office > In-House Guests), where group information is displayed at the end of the report.