Pre-Audit CheckList - Guest(s) No-Show (Desktop) 🎥

Pre-Audit CheckList - Guest(s) No-Show (Desktop) 🎥

🎥 Watch Video

On VM Desktop, managing no-shows means to check-in the guest during the night audit pre-audit checklist process. This will require you to assign a room number and check-in the reservation in case the guest shows up.
Path: Accounting > Night Audit > Night Audit.

1. Click View in the middle next to No Shows.



2. Click Print to keep a copy of the list.



3. The report will show anyone pending to check-in:
- guest name.- room rate.
- if the room is share with another room/folio.- departure date.
- folio number.- method of Payment set up in the reservation.
- confirmation number.- any posted deposit.
- room number if one has already been allocated.- reservation comments.



4. Double click on the guest name to open the reservation.
5. On the left, choose to cancel or check-in the reservation as a no-show.



6. Click Close at the bottom left to go back to the list.



7. Repeat steps 4 to 6 with any remaining no-show. 
8. Once completed, click Close again at the bottom left to go back to the pre-audit checklist.



9. Once every reservation left have been either cancelled or checked-in, the status will automatically change to "Completed".


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