Record a DND on an Assigned Cleaning Task (MOP)

Record a DND on an Assigned Cleaning Task (MOP)


The DND (Do Not Disturb) option is used when a guest requests privacy or does not want housekeeping service performed at that time. Recording a DND status in MOP helps:
  1. Respect guest privacy requests
  2. Document room access restrictions
  3. Keep housekeeping status updates accurate
  4. Improve communication between departments
  5. Maintain operational tracking and reporting
Employees may also add notes or images related to the DND update when necessary.



Path: My Tasks

1. Open the Task - Click the eye icon on the left side of the assigned cleaning task to open the task details.


2. Add Notes and/or Images (Optional) - Add any notes or images related to the DND status update. (i.e. reason of the update, who did the request).
Examples may include:
  1. Guest requested privacy
  2. DND sign displayed on the door
  3. Guest requested service later in the day
  4. Supervisor instructions or observations
To upload an image:
  1. Click the "+" icon
  2. Select an image from your phone or computer


3. Select “DND” - Click DND to update the task status.
Once selected:
  1. The task status updates to DND
  2. The guest request is documented in the system
  3. Supervisors and staff can review the update if needed


Why Recording DND Requests Matters

Properly documenting DND requests helps properties:
  1. Respect guest privacy and preferences
  2. Avoid unauthorized room entry
  3. Improve housekeeping communication
  4. Maintain accurate room status reporting
  5. Support operational visibility and compliance tracking
Notes

  1. Notes can help explain the reason for the DND status
  2. Images may be uploaded for additional documentation if required
  3. DND statuses may be reviewed by supervisors during audits or room tracking
  4. Tasks can be updated later if the guest removes the DND request

Still Need Help With This Topic?

Ask Yourself
  1. Did I open the correct room task?
  2. Did I add any necessary notes or images?
  3. Did I update the task to DND successfully?
Support May Ask You
  1. What is your Site ID?
  2. What room/task was updated?
  3. Did the DND status save correctly?
  4. Were any notes or images added?
  5. Can you provide a screenshot of the task?

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