Reservation Guest Account
Configure Automatic Charge Transfers Between Guest Rooms (Cloud)
If a guest is paying for multiple rooms but not under a group reservation, you can automatically transfer charges from one room folio to another in VM Cloud. To use this feature, specific charge types (for example, room charges but not incidentals) ...
Schedule Incidental Charges (Cloud)
Incidental charges cover items or services beyond room and tax, such as amenities or fees. In VM Cloud, you can schedule incidental charges to post automatically during night audit, ensuring they’re applied without manual entry. This feature allows ...
Add an Extra Guest to a Reservation (Cloud) 🎥
? Watch Video When more than one person is staying in a room, you can add their names to the reservation without creating additional billing folios. VM Cloud lets you add up to three extra guest names in Folios B, C, or D, marked as “Name Only.” ...
Remove an Extra Folio (Cloud) 🎥
? Watch Video If you’ve assigned an extra folio to a reservation (Name Only or Incidental) and no charges have been posted to it, you can remove it via the Guest Account tools. This action cleans up unused folios. Path: Front Office > Reservations > ...
Share Room & Tax Between Folios (Cloud) 🎥
? Watch Video When multiple guests share a room but prefer to split costs, VM Cloud allows you to distribute charges across up to four folios within the same reservation. By setting each folio to Room & Tax and choosing Share as the posting type, ...
Add an Incidental Folio to a Reservation (Cloud) 🎥
? Watch Video Sometimes a guest wants their incidental charges—like meals, bar tabs, or extra services—kept separate from their room and tax charges. VM Cloud makes this possible by setting up an incidental folio (usually Folio B) within the ...