Group Reservation
Move a Group Stay Dates (Desktop)
When a group intends to move its stay dates entirely (not just extending but relocating to another period), there is a specific method for doing so. If this process is not followed, any picked-up reservations will not be moved simultaneously. ...
Cancel a Group or Reservations in a Group (Desktop) 🎥
? Watch Video Individual reservations in a group can always be cancelled individually from the reservation itself in Front Office > Reservations. This process is to cancel multiple rooms from a group or cancel all the rooms with the group. Path: ...
Create a New Group Reservation (Desktop) 🎥
? Watch Video Path: Front Office > Group > Group. The top portion (1-3) of the Group screen has fields for group information you will populate when making a group block. The bottom portion has a Room Allocation window where you will add room type ...
Add an Event to a Group (Desktop) 🎥
? Watch Video Path: Front Office > Group > Search 1. Select Event Calendar at the bottom of the group account screen. 2. Use Event Date to select what date of the group's stay the event will be for. 3. Enter the Time the event will be held. 4. Type ...
Send a Confirmation Letter for a Group Reservation (Desktop) 🎥
? Watch Video Path: Front Office > Group > Search > Open the Group 1. Check the Confirmation Delivery. "Email" will email the confirmation, any other choice will print the confirmation. If "Email", make sure there is an email in the dedicated field. ...
Check a Group Reservation Modification (Mod) Log (Desktop) 🎥
? Watch Video The modification log will substitute the allocation section at the bottom of the reservation, displaying the alterations made to the group. This log includes details such as the date and time of the action, the user responsible for the ...
Create a Group Hot List Task (Desktop) 🎥
? Watch Video A Hot List is an organizational tool for front desk personnel. Path: Front Office > Group > Hot List (on the left). 1. Click on Add. 2. Click on Lookup to find the Group ID for which the task is created. 3. Choose a Date on which the ...
Groups Guarantee Types (Desktop)
? Watch Video Path: Front Office > Group > Search Search for and open the group required. There are 3 Guarantee Types: - Rm & Tax: if you want all Room and Tax charges to be posted on the group master folio. Any incidental will be posted to each ...
Add an Activity to a Group Reservation (Desktop)
Path: Front Office > Group > Search and open the Group > Click on the "Activities" tab. 1. Choose the date for when you want to book the activities. 2. The available activities for the group period will show. Double-click on the activity you want to ...