DND & No Service
Verified DND vs Verified Clean: How Room Status Updates Work (MOP)
This article explains how Verified DND and Verified Clean actions affect room cleanliness status updates between MOP and the PMS. Properties may notice that verifying a DND does not mark a room as clean. This behavior is intentional. Understanding ...
Do Not Disturb (DND) Monitoring Feature (MOP)
The new Do Not Disturb (DND) Monitoring Feature helps properties track guest rooms that show consecutive days of “Do Not Disturb” or service refusal. When a room reaches your configured threshold, MOP creates a DND Alert task, ensuring timely ...
Verify DND or No Service Request Tasks (MOP)
This article explains how to verify Do Not Disturb (DND) or No Service Request tasks in MOP. When a Room Attendant marks a room as DND or No Service Request and does not have Self Verification enabled, the task must be reviewed and verified by a Head ...
Record a "No Service" Request on an Assigned Cleaning Task (MOP)
The No Service option is used when a guest requests that housekeeping services not be performed for their room. Recording a No Service request in MOP helps: Document the guest request Update the room cleaning status Inform supervisors and other ...
Record a DND on an Assigned Cleaning Task (MOP)
The DND (Do Not Disturb) option is used when a guest requests privacy or does not want housekeeping service performed at that time. Recording a DND status in MOP helps: Respect guest privacy requests Document room access restrictions Keep ...