Management
FAQ - Management / Forms (PMS)
Registration Cards How can I print a blank registration card? The system does not support printing blank registration cards. How do I update the policies on my registration cards? To update policies on Registration Cards, Folios, or Invoices, go to ...
FAQ – Management / System & Data Management (PMS)
Property-Level Changes Requiring Support Can I update the name of my property? The Property Name is tied to your system configuration, including internal accounting and licensing. Because of this, it cannot be freely updated within the system. Minor ...
FAQ - Management / Accounting Settings (PMS)
What is the 7T Code in the folio after check-in? The 7T code is used by Visual Matrix to transfer an Advance Deposit from the Advance Deposit City Ledger Balance to the Guest Folio on the Guest Ledger Balance. This code cannot be voided, and ...
FAQ - Management / User Settings (PMS)
I need help with the new username that I created. When I try to login, it shows that I don't have permission to login from this location. Why can't I? This message indicates that you are attempting to log in from outside the property’s configured IP ...
FAQ - Management / Letters (PMS)
Confirmation Letters How does the system determine which confirmation letter to send to a guest? The system uses the reservation’s status to determine the type of confirmation letter sent. You can review and adjust these settings in Management > ...
FAQ - Management / Discount Codes/Rate Plans (PMS)
Using Discount Codes and Rate Plans How do I assign a discount code or rate plan to a reservation? There are two ways to assign a discount code or rate plan to a reservation: - Directly in the Reservation: Add the discount code or rate plan in the ...
FAQ - Management / Rates/Taxes/Fees/Add-Ons (PMS)
Rates How can I change the room rate for tonight only? Set up a Peak Date by navigating to Management > Rates > Peak Dates, clicking "Add New," and selecting the desired date. Define the room rates for the specified room types and save the changes. ...