PMS Q&A Webinar September 28, 2023

PMS Q&A Webinar September 28, 2023

Listed below are the diverse questions that were posed during this Q&A webinar.

How to charge No Show?
Weather you are on VM Desktop or VM Cloud, you have one or two ways to manage no-shows:
- check-in the room through the night audit process.
- enable the automatic no-show process (Cloud only).
See the following articles:

What are the planned future updates to the cloud version?
Visual Matrix is evolving from being solely a Hospitality Operating System into a comprehensive Hospitality Operating Platform. This transformation enables seamless collaboration with numerous partners you already engage with, leveraging the PMS capabilities for the benefit of your property.
That includes:
- Guest texting and communication with Twilio and Canary Technologies.
- Virtual tipping with TipQuik.
- Housekeeping and Maintenance mobile accessibility with the MOP application.
- Electronic Keys with Dormakaba, Miwa and Assa Abloy.
- Mobile Key with Flexipass.
- Accounting with Profit Sword.
- Survey Reporting with companies like Medalia.
- CRM with Cendyn.
- Ownership reporting with Fractional Ownership Export.
- ID Scanning with Shadow Custom Software.
- and more to come...

How do I write off direct bill invoices that haven't and will not get paid ever?
When you are in the City Ledger Account Payment page, you have a payment choice "A/R Direct Bill WriteOff".

On guest profile, the telephone number needs attention.
This was about a suggestion to enhance the phone fields in a reservation to show the format of the number with brackets and dashes - +XX (XXX) XXX-XXX.
This suggestion has been submitted as a feature request.

Cancelled group still in the list, is there any way to remove cancelled those?
There isn't a direct method to conceal canceled reservations from search results. However, once the search results are displayed, you can sort the groups by clicking on the "Status" column to help identify and manage canceled reservations.

When Guest checks in and wants to pay with two different cards. How should I proceed?
If this situation arises during check-in, the most effective approach is to post both payments as Advance Deposits before proceeding with the check-in process. However, if all charges have already been covered, and incidentals are configured, you will need to either designate a single credit card for authorizing incidentals or complete the check-in as a cash transaction.

Do you guys create a calculator for FX2 reservations so we match the amount from the best Western statement? (BW Properties)
No, we do not. The only Calculator available is through your Member Web portal.
Here are the information we have about FX and FX2 rate plans: