Adjust a Charge in a Guest Folio (Cloud) 🎥

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Charges on a hotel folio may need adjustments for various reasons, including correcting errors, addressing guest disputes, providing compensation or discounts, applying for promotions, issuing refunds, accommodating special arrangements, and adding miscellaneous charges. These adjustments ensure accurate billing and guest satisfaction.

Path: Front Office > Cashiering > Guest Account

1. Highlight the line item that needs adjustment.

2. From the Details Posting at the bottom, type in the correct amount that should be posted, before tax in the Override Box.

3. Enter the Reason for Adjustment and click OK.

4. Click Save to finalize the override adjustment.

5. The Amount, Modified, and By fields show the overridden amount, which agent made the adjustment, and when. The Original field displays the previous amount.

If the Room Charge includes a discount code, the charge won't be able to be overridden. It will have to be voided and reposted through Detail Posting.

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