**FAQ - Client Experience
How can I open, update, and follow the status of a ticket?
You can now manage your tickets all from one portal by creating your own user account on our Customer Portal. Once your account is set up, you can open, update, and track the status of your tickets easily.
Can I add multiple properties to my account?
Yes, you can! Simply send the property IDs to our Product Support team, and we'll add them to your account.
Please note, the first property you are registered under (the primary property) will always appear by default when opening a ticket. If you're submitting a ticket for a different property attached to your account, be sure to specify which property the ticket is for. Thank you!
How can I access learning resources for Visual Matrix applications?
At Visual Matrix, accessibility is paramount. We're dedicated to ensuring that knowledge is readily available to everyone, whenever they need it, and at their own pace. Our goal is to empower users to effortlessly navigate and master Visual Matrix applications through our array of portals and tools.
Whether you're a seasoned user or just starting out, your success with our products is our top priority. We're here to support you every step of the way, from quick assistance for guests to guiding first-time users. We measure our success by yours.
You can find a copy of our Resource Guide in the link below. Available resources include VM University, the knowledge base, our community, regular webinars, and in-application on-screen guidance.