Check In Group with “None” Guarantee Type (Cloud) 🎥
This article applies to group reservations with the guarantee type None in Visual Matrix Cloud.
Choosing None means each guest is responsible for paying their own room, tax, and incidental charges. No charges post to the Group Master Folio. At check-in, the system treats the group master as a container for organization only. Guests must be checked in individually, each providing their own method of payment. Below are the steps and special notes for checking in a “None” guarantee group.
Path: Front Office > Groups > Search > Open the Group
Instructions
1. Confirm that the group’s Guarantee Type is set to None.
2. Click Check In from the Tools menu.
3. When prompted, respond “YES” to confirm you are checking in the Group Master only, not individual reservations. Each guest reservation will require its own check-in later, where guests must provide a payment method for their charges.
If you skip checking in the Group Master, the system will do so during the night audit.
4. Select the method of payment to complete the group check-in.
Still Need Help With This Topic?
Ask Yourself:
- Is the guarantee type set to None?
- Did I click Check In → YES (Master only) correctly?
- Are guests aware they must check in individually?
- Did the master check-in succeed or did it trigger night audit fallback?
Support May Ask You:
- What is the group ID or name?
- Did the prompt “YES to check in master only” appear?
- Are you seeing any error or warning message?
- Can you provide a screenshot of the prompt or group check-in screen?
Related Articles
Related Articles
Delinquent Deposits Report (Cloud) 🎥
? Watch Video Group reservations often require advance deposits to secure the block and protect the property from lost revenue. The Delinquent Deposits Report identifies reservations within group blocks that do not have a deposit posted, even when ...Check In Group with "Room & Tax" or "All Charges" Guarantee Type (Cloud) 🎥
? Watch Video This article applies to group reservations configured with the guarantee types Room & Tax or All Charges in Visual Matrix Cloud. In these setups, the group master folio is responsible for paying either just room & tax (for Room & Tax) ...Group Guarantee Types Overview (Cloud)
In a group reservation, the Guarantee Type determines how nightly room charges, taxes, and incidental charges are posted—either to the group master folio or to individual guest folios. Choosing the right Guarantee Type is essential to avoid duplicate ...Search Individual Guest Reservations (Cloud) 🎥
? Watch Video Locating a guest reservation in VM Cloud is easy thanks to our flexible search tool. Whether you know the confirmation number, guest name, email, or other details, you can filter using multiple search options and date ranges to find ...Transfer Guest Charges to Group Folio (Cloud)
When a guest who belongs to a group reservation has charges posted to their individual folio instead of the group master folio, those charges must be transferred to keep group billing and accounting accurate. This situation often occurs when the ...