Pre-Block Rooms with Reservation Management (Cloud) 🎥
Pre-blocking rooms helps your front-desk team assign rooms in advance, streamline check-in, and manage arrival expectations before guests reach the property. Using the Reservation Management tools in Visual Matrix Cloud, you can quickly prepare room assignments for arriving guests based on date, room type, or other filters.
Path: Front Office > Supervisor > Res Mgmt
Instructions
Use these steps to filter arriving reservations, review eligible guests, and assign rooms efficiently before arrival day.
1. Select the arrival date you want to prepare. The system will load all reservations scheduled to arrive on that date.
2. (Optional) Filter by room type if you want to pre-block only certain categories. For example: assign all King rooms first, then return later for Doubles.
3. Refine the list using the Search By and Search For filters as needed. This helps isolate specific guests or reservation segments.
4. Click Refresh to update both the Arrivals by Day list and the Room Chart based on your selected filters.
5. Select a reservation from the Arrivals list. Click any guest in the Arrivals by Day list to load their reservation details in the panel below.
6. Review the reservation details. Verify the guest’s information, dates, room type, and any notes or requests before assigning a room.
7. Use the Room Chart to view room availability. When you select a reservation, the Room Chart updates to show availability for that reservation’s room type.
- This chart is for reference only and helps you choose an appropriate room number.
- Room assignment cannot be performed directly from the Room Chart.
8. Assign a room number.
- Use the Room Block dropdown in the reservation details section to select the room you want to assign.
- Once selected, the room assignment is applied directly to the reservation.
If your property is connected to an electronic lock interface, you can also use this Res Management page to create keys for arriving guests once their room number has been assigned.
Still Need Help With This Topic?
Ask Yourself:
- Did I select the correct arrival date?
- Is the Room Chart filtered correctly for the rooms I'm trying to assign?
- Does the guest have an eligible room type or inventory available?
- Did I refresh the list after applying filters?
Support May Ask You:
- What arrival date and room type filters did you use?
- Did the guest appear correctly in the Arrivals by Day list?
- Were you able to drag and drop the reservation into the chart?
- Did any error or unavailable-room message appear?
Related Articles
Related Articles
Front Office Supervisor Hotel Status (Cloud) 🎥
? Watch Video The Hotel Status screen gives supervisory staff an instant snapshot of key performance indicators—including current occupancy, room‐sales activity, and historical comparisons—so you can monitor daily operational health, spot ...FO Arrivals Report (Cloud) 🎥
? Watch Video The Front Office Arrivals Report keeps your front desk ready for the day ahead. It lists every guest scheduled to arrive — whether individual or part of a group — so your team can prepare rooms, confirm details, and welcome each guest ...Update Room Condition from Room Rack (Cloud)
Keeping room conditions accurate in Visual Matrix Cloud helps the front desk and housekeeping teams stay aligned on which rooms are clean, dirty, or inspected. While Head Housekeepers typically update room conditions from the Housekeeping section, ...Reservation Flow: Integrating Visual Matrix Cloud with Canary (Cloud)
When Canary is integrated with Visual Matrix Cloud, you can automate much of the reservation-handling workflow: when a guest makes or modifies a reservation, pre-registration steps become smoother, add-ons are tracked, and status updates synchronize ...Front Office Room Chart (Cloud) 🎥
? Watch Video The Room Chart in VM Cloud provides an interactive overview of your property’s rooms, letting you see availability and status at a glance. It’s the tool most front desk staff rely on for quick, accurate room assignments. The Room Chart ...