Add Maid Instructions to Room Assignment (Cloud) 🎥
Room attendant notes help ensure housekeeping staff have the right context before entering a room. In Visual Matrix Cloud, these notes can come from two places: instructions entered by the Head Housekeeper during room assignment, or Housekeeping Comments added by the Front Office directly on a reservation. This article focuses on how to add maid instructions from the housekeeping side, so room attendants receive clear, room-specific guidance as part of their daily assignments.
Path: Housekeeping > Room Assign > Maid Instructions
Instructions
Maid instructions are short notes added to a room assignment to guide the room attendant on special tasks, conditions, or requirements unique to that room.
1. Click directly in the instructions field for the specific room and enter the guidance or notes you want the room attendant to see.
2. Click Save to store the maid instructions.
Understanding the Feature
Maid instructions are plain-text notes tied to a room’s housekeeping assignment and displayed on both the Room Assignments Report and the Housekeeping Arrivals report. These notes appear alongside Housekeeping Comments, which are pulled directly from the active reservation assigned to the room for that day.
Housekeeping Comments only appear if the reservation is currently assigned to the room.
Comments from future reservations do not show on the report, even if the same room is assigned.
Providing clear instructions helps staff complete room-specific tasks (e.g., extra cleaning, special guest requests, and amenities placement) and reduces miscommunication between management and housekeeping teams.
Still Need Help With This Topic?
Ask Yourself:
- Were the maid's instructions saved successfully after being entered?
- Is the room currently assigned to a housekeeper for today?
- Are you reviewing the Room Assignments Report for the correct date and staff member?
- Is the instruction intended for housekeeping, rather than a guest request that should live in Housekeeping Comments on the reservation?
Support May Ask You:
- The room number where the instruction is missing or incorrect
- The date of the room assignment
- Which housekeeper was assigned to the room
- Whether the note was entered as a maid instruction or as a Housekeeping Comment on the reservation
- Screenshots of the Room Assign screen or Room Assignments Report, if available