Assign Rooms Manually to Room Attendants (Cloud) 🎥
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Manual room assignment gives housekeeping managers direct control over which rooms are assigned to each housekeeper for the current operating day. This approach is ideal when workload balancing, room priority, or special circumstances require hands-on decision-making. This article explains how to manually assign rooms to housekeepers using the Room Assign page in Visual Matrix Cloud.
Path: Housekeeping > Room Assign > Room Assignment
If you’re not familiar with the Room Assign page layout and indicators, review Understanding the Room Assign Page (Cloud) before continuing.
Instructions
Manual assignment allows you to select specific rooms and assign them directly to individual housekeepers, without relying on auto-assignment rules or room counts.
1. Click Refresh to load the latest room statuses and assignment data.
2. Select the housekeeper you are assigning rooms to.
If a housekeeper is missing from the list, verify that a user account exists under Management > User Settings and that the user is assigned to the Housekeeping department.
3. Double-click each room number you want to assign to that housekeeper. The selected rooms will turn green.
4. After selecting room numbers, click the Save (green floppy disk) button to finalize the assignment.
Room Color Indicators Reminder:
- Green: room successfully assigned to the selected housekeeper
- Red: room already assigned to another housekeeper
- Yellow/White: due-outs and stay-overs ready for assignment
5. Switch to another housekeeper and continue assigning rooms as needed. Previously assigned rooms appear in red.
When a room is not serviced on a given day, its cleaning schedule does not pause or roll over to the next day. Instead, the room advances to the next scheduled cleaning type. For example, if a room alternates between Change every two days and Make on the other days, skipping a day of service will still move the room to the next condition in that sequence.
Understanding Manual Assignment
- Manual assignment applies only to rooms you select directly from the room grid.
- Room count values shown next to housekeepers do not affect manual assignment.
- Filters used for auto-assignment do not limit manual selection.
- Rooms already assigned to another housekeeper cannot be reassigned without unassigning first.
This ensures full control over room distribution when manual decisions are required.
After Assigning Rooms
Once rooms have been assigned, the next step is to provide each housekeeper with their daily room assignment list. This can be done by printing the Room Assignments Report or by using the Mobile Operating Platform (MOP) to share assignments digitally.
Printing the Room Assignment Sheet
The Room Assignments Report generates one page per housekeeper, listing the rooms assigned for the current operating day. This report is commonly printed and distributed to housekeeping staff at the start of their shift.
Each housekeeper receives a separate page showing only their assigned rooms.
Using MOP Instead of Printing
Properties using the Mobile Operating Platform (MOP) can avoid printing altogether. Once room assignments are complete, assignments can be imported into MOP, allowing housekeepers to view their rooms directly on their mobile devices. Learn more...
Using MOP helps:
- Reduce paper use
- Provide real-time access to assignments
- Keep room status updates centralized
When using MOP, room assignments must be imported after assignments are finalized and saved.
Still Need Help With This Topic?
Ask Yourself:
- Did I select the correct room attendant before assigning rooms?
- Did I save the assignments after making changes?
- Is the room already assigned to another housekeeper?
- Am I expecting auto-assignment behavior during manual assignment?
Support May Ask You:
- The room numbers involved
- Which housekeeper you were assigning rooms to
- Whether the issue occurred before or after saving
- Screenshots of the Room Assign page
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