On occasion, the Availability screen might reflect an inaccurate total on either the overall or individual room count. Sometimes this inaccuracy is caused when an individual reservation or even group allocation has canceled, dropped, or picked up and the availability screen didn't update fully.
You can Rebuild the Res Matrix to quickly make sure that the
Availability is in fact reporting accurate totals or not. If it was not, they will correct themselves once the rebuild is complete.
How to Rebuild Res Matrix
Rebuilding Res Matrix is a quick process that can be done by anyone who has Supervisor Access within Visual Matrix.
Front Office > Supervisor > System Maint > Rebuild Res Matrix
The button for Rebuild Res Matrix will be located in the top left corner, second from the top.
Once selected you will get a pop-up asking if you're sure you wish to proceed. Press
It will notify you once it is complete. Press