This article refers to the Desktop version. For the Cloud version, click HERE.
The Res by Operator report allows you to see who has booked, modified, or canceled for your hotel as well as who's booked packages.
This report can be located in Front Office > Supervisor > Reports > Res by Operator.
The end of the report displays an Operator Summary that will show how many new reservations, cancelations, walk-ins, overrides, the employee's override difference (meaning did they up-sell or down-sell rates), as well as the revenue that the employee has generated based on the data within the report.
The Report Options
The Res by Operator report has various options that can be divide into 6 categories:
1- Arrival: Time period for the search by arrival date.
2- MadeBy: Time period for the search by made date.
3a- Res Type: Status of the reservation - Cancelled, Guaranteed, On Hold or Walk-In.
3b- Operator: Name of the Agent who made the booking.
4- Package Only: Check the box if you are looking only for reservation with packages.
5- Refresh: Click to generate the report or update it.
6a- Export: the report can be exported in Excel, PDF, or Word format.
6b- Print: option to print the report.
6c- Page numbers: navigate in the report page by page.
6d- Find Text: Search a specific word or number in the report, all pages.
6e- Zoom: option to enlarge or reduce the size of the report.
The Report Detailed
1- Property name, the date the report is generated, the time the report is generated, and the user ID of who generated the report.
2- Name of the report.
3- Date range for which the report is generated.
4- Guest Name.
5- Status of the reservation.
6- Arrive/Nts: Arrival date and number of nights for the reservation.
7- Company: If a Company is on the reservation.
8- Made: Creation date of the reservation.
9- Type: Room type of the reservation.
10- Rate/Disc/Override: Rack rate, discount code if any applied, override rate if used.
11- Pkg/Package: Package code is any applied.
12- Grp ID: If reservation is part of a group, group ID will display here.
13- Clerk: User ID of the agent who created the booking. (Admin means that the reservation who made online and came through your Channel Manager)
14- Conf #: VM Confirmation number or CRS number for online reservations (Best Western only).
15- Operator Summary: Display the total by user and for all detailed by reservation status, override total, number of overrides and total revenue.