Delinquent Deposits Report (Desktop) 🎥
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The "Delinquent Deposit Report" identifies any reservation—whether in-house or future—that lacks the required payment authorization. It includes group reservations and ensures all bookings comply with the hotel's financial policies, helping maintain security and streamline operations.
Path: Front Office > Supervisor > Reports > Advance/Delinquent Deposits.
Generate report
1. Choose "Delinquent Deposits" from the "Reports" dropdown.
2. Narrow down the report using the optional available filters (from left to right):
- by arrival date. The default range starts on the current audit date and ends 2 years later.
- by reservation made date. The default range starts one year before the curren audit date up to the current on the current audit date and ends 2 years later.
- by group, all included or for a specific one.
3. Click Refresh.
Detailed report
- Contact name on the group reservation or guest name for any individual reservation.
- Phone number on the reservation.
- Arrival date of the Group or the Individual Reservation.
- Group name, if group reservation or individual reservation part of a group.
- Date the reservation was made.
- Room type of the reservation. If empty, the reservation is a group reservation.
- Method of payment on the reservation.
- Reservation confirmation number or CRS number for individual online reservations. The field will be empty for Group reservations.
A group will appear in the report if the requested deposit amount has not been met. If the deposit amount is set to $0, the group will remain on the report until a deposit is posted.
An individual reservation will appear on the report until any deposit, regardless of the amount, is posted.