Reservation Flow with Canary Integration (Cloud)
When Canary is integrated with Visual Matrix Cloud, you can automate much of the reservation-handling workflow: when a guest makes or modifies a reservation, pre-registration steps become smoother, add-ons are tracked, and status updates synchronize without repetitive manual entries. This reduces front desk workload and helps provide guests with a faster, more accurate check-in experience.
Path: Front Office > Reservations > Search > Open the reservation
Instructions
1. When a new reservation is created in Visual Matrix Cloud (or an existing reservation is modified), it is sent to Canary after a short delay and appears in Canary with the status Pre-Reg (Pre-Registration).
2. After Canary processes the reservation, Visual Matrix Cloud records all Canary information in the reservation’s Comments field. This includes guest-provided details (such as the number of adults and children or vehicle information), as well as any approved upgrades and add-ons.
The integration does not overwrite reservation details in Visual Matrix. Everything from Canary is added only to the Comments section of the reservation.
3. If a guest requests an add-on in Canary and that add-on is approved, Visual Matrix Cloud will automatically generate a folio (guest billing record) and post the related charges. These charges are attributed to the user account named ‘Admin’ by default.
To enable this, the add-on must first be defined both in Canary and in Visual Matrix to match correctly.
4a. In Visual Matrix, the Arrivals list will include guests who have completed the pre-arrival process in Canary; their reservation status will appear as PRG in VM.
4b. To find only pre-registered reservations, in the Reservations (or Arrivals) view in Visual Matrix, use the search dropdown menu and select Pre-Registered; the list will then filter to show only reservations with the pre-registration status.
5. Once the guest completes check-in at the front desk, Canary updates the reservation status to Checked-In. Visual Matrix should reflect this status accordingly.
Still Need Help With This Topic?
Ask Yourself:
- Has the reservation been created or modified in Visual Matrix (so Canary can pick it up)?
- Did enough time pass for the reservation to sync to Canary?
- Are all upgrades and add-ons defined both in Canary and Visual Matrix before they can post correctly?
- Has the guest completed all required pre-arrival steps in Canary so the status becomes “PRG”?
- Does the Arrivals list in Visual Matrix show the “Pre-Registered” status correctly?
Support May Ask You:
- What is the exact reservation number you are testing with?
- When was the reservation created (date & time)?
- Did you make any modifications to the reservation after initial creation?
- Was the upgrade or add-on created in both Canary and Visual Matrix, with matching details?
- Which user account posted the charges (e.g., ‘Admin’)?
- What time delay did you observe between making changes in Visual Matrix and seeing them in Canary (or vice versa)?
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