General Information
Updating Your First and/or Last Name in VM University
If your name was entered incorrectly or has changed, you can easily update your first and/or last name directly in your VM University learner profile. This article will guide you through the simple steps to make that correction. Please note: your ...
Invite a New Learner to your Property Group in VM University
VM University allows each property to have its own dedicated learning group, making it easier to manage employee training and track progress. Within each group, one or more users can be assigned the role of moderator, giving them access to tools that ...
Sign In VM University using OTP
When logging into VM University, you may have two options: entering your password or using an OTP. What is an OTP? A One-Time Password (OTP) is a security measure used to verify a user's identity by generating a unique, temporary code that is valid ...
The Importance of Using Personal Emails for VM University Accounts
When setting up accounts for VM University, it’s vital to use personal email addresses instead of generic or shared property emails. While this may seem like a minor detail, personal emails ensure a more streamlined, secure, and personalized ...
Create an Account in Visual Matrix University 🎥
? Watch Video Welcome to Visual Matrix University, your hub for mastering our products and accessing valuable training resources! This knowledge base article will guide you through the steps to create your learner account and get started with our ...
Reset your VM University Password
Forgetting your password is easy, and there are plenty of reasons you might need to reset it. Whatever the situation, the process is straightforward and hassle-free! 1. Go to VM University: university.visualmatrix.com 2. Click on "Sign In". 3. Click ...
Manage my VM University Team from "My Space"
VM University allows you to act as the moderator for a group encompassing all your employees' accounts. Through "My Space," you can: - View every account in the group. - Track the progress of each user individually. - Access all certificates. - ...
Cancel a Course Enrollment in VM University
With numerous courses offered, it's easy to accidentally enroll in the wrong course in VM University. The worst-case scenario is that you'll receive regular emails prompting you to complete the course because you enrolled but didn't start or finish ...
VM University on Mobile
If you prefer learning from your phone, even while multitasking, you can access VM University through the Mobile App "Trainer Central," which is compatible with both Android and iPhone devices. Please note that it is only possible to create a new ...
EmpowerU Live
Visual Matrix offers multiple types of free training and knowledge access that is included in your plan: Visual Matrix University, Knowledge Base and VM Community. We even have a New Hotel Employee Onboarding Guide to make Visual Matrix easy to learn ...
**FAQ - VM University
For any other question, send an email to university@visualmatrix.com. The VM University is currently only available in English. What email should I use to create my account? VM University is not linked to your property but to you. Even if you leave ...
EmpowerU - VM University Overview 🎥
The VM University is currently only available in English. ? Watch Video Welcome to EmpowerU, Visual Matrix University! To get started, visit university.visualmatrix.com. VMU provides a wide range of courses for VM Cloud, VM Desktop, and MOP. Explore ...