FAQs General
FAQ - MOP / Tasks
Why do I receive a system error when adding images or notes to a task? Users may see error messages such as: - "Error has occurred: error detail not sent by server" (with a red or blue "X") - "500 error: error detail not sent by server." These errors ...
FAQ - MOP / Maintenance
What are the priority options when creating a maintenance task? When creating a maintenance task, you must select a priority: - Low - Medium - High A High priority task will appear in red and go straight to the top of the assignee’s task list. What ...
FAQ - MOP / Site Admin
My PMS is integrated with MOP, and users were imported when MOP was launched. Can I still create new users directly in MOP? Yes, you can create new users directly in MOP. However, manually created users will not be integrated with your PMS. This is ...
FAQ - Housekeeping (MOP 2.0)
These FAQs are designed to help Room Attendants, Supervisors, and Head Housekeepers understand task assignments, room visibility, task status behavior, and best practices for daily housekeeping operations in MOP. Frequently Asked Questions (FAQ) Can ...
FAQ - Lost & Found (MOP 2.0)
The Lost & Found feature helps hotel staff log, track, and return guest items accurately. The FAQs below address common questions about availability, usage, visibility, and best practices to ensure items are handled consistently and documented ...
FAQ - MOP / General
Do I need to download the MOP app from the App Store or Google Play to use it? No. MOP (Mobile Operating Platform) is a web application, not a downloadable mobile app. When we refer to “the MOP app,” we mean the MOP web application, which runs ...