FAQs General
FAQ - MOP / Tasks
Why do I receive a system error when adding images or notes to a task? Users may see error messages such as: - "Error has occurred: error detail not sent by server" (with a red or blue "X") - "500 error: error detail not sent by server." These errors ...
FAQ - MOP / Maintenance
What are the priority options when creating a maintenance task? When creating a maintenance task, you must select a priority: - Low - Medium - High A High priority task will appear in red and go straight to the top of the assignee’s task list. What ...
FAQ - MOP / Site Admin
My PMS is integrated with MOP, and users were imported when MOP was launched. Can I still create new users directly in MOP? Yes, you can create new users directly in MOP. However, manually created users will not be integrated with your PMS. This is ...
FAQ - MOP / Housekeeping
Can a Head Housekeeper verify a completed maintenance task? Yes. As a supervisor, the Head Housekeeper can view all completed tasks in their "My Tasks" section and has the ability to mark maintenance tasks as verified, just as they would for tasks ...
FAQ - MOP / Lost & Found
I don’t see "Lost & Found" in my menu. Why is that? If you don’t see the Lost & Found option in your menu, it’s likely that it hasn’t been enabled for your role. As a new feature, Lost & Found has been activated for all sites, with Head Housekeepers ...
FAQ - MOP / General
Do I need to download the MOP app from the App Store or Google Play to use it? No. MOP (Mobile Operating Platform) is a web application, not a downloadable mobile app. When we refer to “the MOP app,” we mean the MOP web application, which runs ...