Visual Matrix URL Flow Update (app.vmcloudpms.com)
As of 6:00 AM CST today (Tuesday, February 17, 2026), Visual Matrix has updated the URL flow for Cloud PMS access. When logging in through our main login page (login.vmcloudpms.com), users will now see: app.vmcloudpms.com after signing in, instead of
🎁 New! Suggested Process for Managing Gift Certificates in Visual Matrix
We’re excited to share a brand-new article that outlines a suggested process for handling gift certificate sales, redemptions, and expirations in Visual Matrix! While the PMS does not include a dedicated gift certificate feature, this approach uses a
SkyTab POS + VM PMS: A Seamless Guest Charging Experience
If your property uses SkyTab as a Point-of-Sale (POS) system, you can take full advantage of its integration with your PMS to simplify guest billing across your entire operation.The integration between SkyTab POS and your PMS makes posting guest charges
Exciting New Feature: Choose Your Confirmation Number on Reports!
We've heard your feedback, and we're excited to introduce a highly-requested feature: the ability to select which confirmation number appears on your reports. Previously, reports showing a reservation confirmation number would display either the Visual
2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper
¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de Seminarios
VM Cloud PMS Guidebook
We've put together a PMS Guidebook covering the essential features and key tasks to help you navigate the system with ease. You can download or print it as needed, making it a great resource whether you prefer a digital copy or a printed reference. The
We're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Lost & Found, Reinvented in MOP!
Simplify tracking and returning lost items with MOP's enhanced Lost & Lost & Found feature-launching this month! Assign storage areas, set expiration dates, and track returns or disposals for seamless item management. Watch the upcoming video on its origin
We're committed to helping protect the industry we love - Part 2
Human trafficking continues to impact vulnerable populations worldwide, with the hospitality industry often caught in the crossfire. At Visual Matrix, we are committed to raising awareness and supporting initiatives that combat this crisis. Learn more
BW 2Way Planned Maintenance Alert 01/30/25
Please be aware that BW will be having planned maintenance Thursday, January, 30, 2025 starting at 8am CST. Support systems and applications may be unavailable for up to two hours while system updates and database patches are applied. If you need immediate
PMS Webinar December 19, 2024 - Mastering PMS Accounting / City Ledgers
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In this webinar, we cover the entire section of City Ledgers. Watch video full screen
New online client payment portal launches January 1st!
Welcome to Easy Payments! We're launching a NEW client payment portal that makes managing and paying VM invoices a breeze. Watch for a special email on January 1 with a link and details. Customers on autopay will not need to take any action.
Apply Now to Join the 2025 Visual Matrix Client Advisory Board!
Join the Visual Matrix Client Advisory Board (CAB) for 2025 to gain early access to new features, share ideas with fellow hoteliers, and collaborate directly with our product team to shape the future of Visual Matrix. Clients can Apply by December 31st
NEW - Explore the Company Revenue Report for In-Depth Performance Insights
Looking for a detailed breakdown of your property's revenue and guest metrics? The Company Revenue Report, found under Sales and Marketing – Company, is your go-to tool for tracking key data over any date range you select. Here’s what you can expect:
PMS Webinar November 21, 2024 - Mastering PMS Accounting / Night Audit
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In this webinar, we cover the entire Night Audit Process. Watch video full screen
PMS Webinar October 24, 2024 - Mastering PMS Maintenance
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In this webinar, we cover the entire Maintenance section of the Cloud PMS. Watch video full screen
We're committed to helping protect the industry we love
Our Commitment to Combat Human Trafficking in Hospitality Human trafficking impacts vulnerable populations globally, with the hospitality industry often facing this issue firsthand. Visual Matrix is dedicated to raising awareness and supporting anti-trafficking
Essential Reports for Hotel Managers and Owners: Optimize Your Operations!
Are you maximizing the potential of your Visual Matrix PMS? Check out our latest article that highlights the most important reports every hotel manager and owner should focus on. We’ve organized them into two sections: Operational Insights and Financial
Important Update on Credit Card Payment Processing
We recently released a significant update regarding the processing of credit card payments. Previously, the process involved authorizing the guest's funds, posting the authorization on the folio, and finally completing the batch settlement, where funds
Visual Matrix PMS Webinar of today, Thursday, October 17
Good afternoon everyone, I sincerely apologize for the inconvenience, but due to an unexpected last-minute situation, I’ve had to reschedule today’s webinar to next week. I understand this is the second month in a row, and I appreciate your understanding.
Night Audit Taking Longer Than Expected? Here's What to Watch For!
Have you noticed your Night Audit process taking longer than usual? Waiting for your system to finish can be frustrating, especially when it seems like it's stuck or dragging. You're not alone—this is a common issue that many face. To help you understand
MOP Webinar September 26, 2024 - MOP Overview & Start - VMPMS Connectivity
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Watch Video Full Screen <br>
Maximize Your Operations: Finding the Right PMS Reports for Effective Hospitality Management
In the fast-paced world of hospitality, having access to the right information at the right time is essential. Your Visual Matrix PMS offers a wide range of reports designed to give you critical insights into every aspect of your property’s operations.
Did you know that if you are a Cloud Property that you could enable automatic No Show Fees?
This choice will initiate the cancellation of the room under the "no-show" status and will apply a fee to the folio. The reservation will retain the possibility of being reinstated following the audit in the event the guest arrives. By implementing the
2024 MOP Webinars [CLOSED]
In 2024, our Knowledge Management Department is committed to delivering Monthly Webinars every third Thursday and Q&A sessions every fourth Thursday, all designed with your needs in mind. Share your preferred topics with us in the comments, and make sure
Empower Your Team with VM University: Become a Group Moderator!
Are you looking to take control of your team’s training and progress at VM University? With our platform, you can act as the moderator for a group that includes all your employees' accounts. Through "My Space," you can: - View and manage every account
How Visual Matrix Safeguards Against "Do Not Rent" Guest Reservations
In the hospitality industry, managing guest reservations efficiently and securely is paramount. One critical aspect of this management is preventing bookings from guests flagged as "Do Not Rent." These are individuals who, due to past issues, are not
PMS Webinar August 19, 2024 - Mastering PMS Housekeeping
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In this webinar, we cover the entire Housekeeping section of the Cloud PMS, with references to the Desktop version
NEW in Cloud PMS: Extras are becoming "Add-Ons"
We’re excited to share that a major update is underway to enhance our add-ons and introduce upsell capabilities. The first step in this update is the renaming of "Extras" to "Add-Ons." This change has already been implemented in the Cloud PMS systems
Explore Our Knowledge Base Glossaries!
Looking for the definition of a word, an explanation of a code, or where to find a report? The knowledge base has comprehensive alphabetical glossaries that provide answers to these questions and more. By browsing these glossaries, you can quickly find
Visual Matrix interfaces with many partners!!
From managing guest experiences and room access to optimizing accounting and internet services, this article provides a comprehensive recap of everything Visual Matrix offers. Whether you're looking to streamline operations or enhance guest satisfaction,
Why VM Cloud is a Game Changer!
In today's rapidly evolving technological landscape, businesses and individuals alike are transitioning from traditional desktop computing to cloud-based solutions. This shift promises enhanced flexibility, scalability, and efficiency. This information
PMS Webinar July 11, 2024 - Mastering PMS Front Office - Part VI
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In this webinar, we will conclude our tour of the Front Office by covering the reports and the Supervisor section.
MOP Webinar June 20, 2024 - 2.0 Reports
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out!
Have you heard about the enhancement to the "Do Not Rent" Guest Status?
When you assign a guest a "Do Not Rent" status, you want to ensure no one overrides it, whether by mistake or intentionally. Now, when a guest is under this status, a multi-layer confirmation system is required, with the final confirmation being logged
A New Report in MOP 2.0: Room Attendants (RA) Average Times
Frequently requested and eagerly anticipated by users, one of the most sought-after reports is now available in MOP 2.0: the Room Attendants (RA) Average Times. Learn more from the article available in the knowledge base.
PMS Webinar May 16, 2024 - Mastering PMS Front Office - Part V
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In the webinar, we are going over the Cashiering section of Front Office. Watch video full screen
Unlock a wealth of knowledge with these tools for success
At Visual Matrix, accessibility is paramount. We're dedicated to ensuring that knowledge is readily available to everyone, whenever they need it, and at their own pace, empowering users to effortlessly navigate and master Visual Matrix applications through
PMS Webinar April 24, 2024 - Mastering PMS Front Office - Part IV
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In the second part of the "Groups" section, we revisited an overview of group reservations along with some tips and
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