PMS Webinar April 18, 2024 - Mastering PMS Front Office - Part III
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Now that we've covered the "Reservations" sub-category, let's delve into "Groups" during this session. We'll explore
Discover VM's Automatic Folio Splitting Feature for 'Rate Private' Online Reservations
Introducing an incidental (B folio) option for prepaid reservations allows guests to conveniently use their credit or debit card for miscellaneous expenses like room service. This provides guests with transparency and a record of their additional charges.
Webinar March 28, 2024 - Special Taxes Part 2 - Advanced Strategies for Estate and Income Tax Planning
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Part 2: Strategic Financial Planning. In collaboration with MB Group, awarded Top Tax Planning Service Provider 2024,
Webinar March 28, 2024 - Special Taxes Part 1 - Setup & Tax Insights
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Part 1: VM PMS Revenue & Tax Insights. Explore Visual Matrix for revenue setup, tax exemptions, and revenue tax
PMS Webinar February 22, 2024 - Mastering PMS Front Office - Part II
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In this webinar, we continue our dive into "Front Office" and the "Reservations" sub-category which we completed,
Special Webinar 03/28/24 - VM PMS Revenue Setup & Tax Insights + Advanced Strategies for Estate and Income Tax Planning
Join us for a two-part webinar covering crucial financial aspects for hotels on Thursday, March 28 at 2:30pm CST. Part 1: VM PMS Revenue & Tax Insights. Explore Visual Matrix for revenue setup, tax exemptions, and revenue tax reporting. Part 2: Strategic
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PMS Webinar February 15, 2024 - Mastering PMS Front Office - Part I
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In this webinar, we went started with "Front Office" and the "Reservations" sub-category with "Search" and "Add Res".
2024 Q&As [CLOSED]
In 2024, our Knowledge Management Department is committed to delivering Monthly Webinars every third Thursday and Q&A sessions every fourth Thursday, all designed with your needs in mind. Share your preferred topics with us in the comments, and make sure
PMS Webinar January 18, 2024 - Mastering PMS Accounting Codes
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Watch video full screen
Exciting News: Access to MOP 2.0 Coming Soon!
Dear CMS Users, We are thrilled to announce that by December 15th, all CMS Users will be granted access to MOP 2.0, offering a more advanced and user-friendly experience. Please note the following important details: - Access for All CMS Users: On December
MOP 1.0 to 2.0 - FAQ
Although the application remains the same with consistent features and capabilities, transitioning through an update like MOP 1.0 to 2.0 may introduce some changes and queries. This FAQ aims to address common questions. Stay tuned, as the FAQ will be
Lastest articles in the PMS Knowledge Base
Check out the latest additions to the knowledge base for some new articles! Update a Room Condition from Room Rack (Cloud) Set a Room Out-of-Order and Back in Order from Room Rack (Cloud) Room Rack Reservations Options (Cloud) Filter the Rooms Display
PMS Webinar November 16, 2023 - Rates, Discount Codes and Mapping
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! CHAT Q&A If you already have your whole season built, but find out after that there is a big event and you want to
2024 PMS Webinars [CLOSED]
In 2024, our Knowledge Management Department is committed to delivering Monthly Webinars every third Thursday and Q&A sessions every fourth Thursday, all designed with your needs in mind. Share your preferred topics with us in the comments, and make sure
PMS Webinar October 19, 2023 - Revenue Management Live!
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out!
PMS Q&A Webinar September 28, 2023
Listed below are the diverse questions that were posed during this Q&A webinar. How to charge No Show? Weather you are on VM Desktop or VM Cloud, you have one or two ways to manage no-shows: - check-in the room through the night audit process. - enable
MOP Webinar September 21, 2023 - 2.0 Overview
Watch the webinar below. Scroll down to see questions that were asked and answered during the webinar. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out!
2023 MOP Webinars [CLOSED]
The Knowledge Management Department conducts regular webinars on the 3rd Thursday of each month. We've compiled a list of all past and upcoming webinars scheduled until the end of the year. It's important to note that all these webinars are recorded,
MOP 2.0 is here! (EN & ES)
Whether you're an existing user or new to MOP, this brief video will introduce you to the significant enhancements introduced in MOP 2.0. Explore this powerful tool for efficiently managing your housekeeping and maintenance responsibilities, which can
PMS Q&A Webinar August 24, 2023
Listed below are the diverse questions that were posed during this Q&A webinar. What is the impact of changing the future authorizations to 1day prior? It's an individual decision. Clients will receive authorization one day prior to their arrival. The
PMS Webinar August 17, 2023 - Property Settings Parameters
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! CHAT Q&A What is refund method PAgoPA ? PagoPA® is an electronic payments system designed to make it easy, safe and
MOP Webinar July 20, 2023 - Reports Overview
Watch the webinar below. Scroll down to see questions that were asked and answered during the webinar. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Each housekeeper staff needs to be provided their
Train new staff fast with Empower U!
Graduates of our new online university can hit the ground running on Visual Matrix. Your hotel staff can choose between individual courses or entire course bundles. Click here to see how it works!
PMS Webinar June 15, 2023 - City Ledger, Accounting Flow, Invoices and Payments
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out!
MOP Webinar May 18, 2023 - Already full of great features and a bright future in sight!
Watch the webinar below. Scroll down to see questions that were asked and answered during the webinar. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out!
PMS Webinar April 20, 2023 - Reports
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out!
MOP Webinar March 28, 2023 - Already full of great features and a bright future in sight!
Watch the webinar below. Scroll down to see questions that were asked and answered during the webinar. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Can we expand duty list in recurring task? See
2023 PMS Webinars! [CLOSED]
The Knowledge Management Department is introducing (Monthly) Webinars for YOU in 2023! What topic would you like us to go over? Save the dates for those next webinars! Thursday, February 16 @2:30pm CST: PMS - Folios, Everything you need to know! Thursday,
PMS Webinar February 02, 2023 - Folios
Watch the webinar below. Scroll down to see questions that were asked and answered during the webinar. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Name only folio can be checked-in before the primary?
Try our new MOP savings calculator!
See how much you could save on labor costs when you use our mobile operating platform. MOP gives your housekeeping and maintenance staff the tools to work faster and better while on-the-go. It practically pays for itself! Calculate your savings toda
Is your staff safe?
Hotel staff who work alone in rooms are vulnerable to criminal activity, including human trafficking and forced labor. The panic button built into our mobile operating platform – MOP – can help protect them from harm. With one-touch on their mobile device,
Your Security is Our Priority
Due to the recent rise of cybersecurity threats, know that our team has your safety as our top priority. With only one method to connect remotely to your hotel computer, our staff will never ask for any sensitive data putting you or your guests at risk.
See You on the Road in 2023!
We’re really looking forward to all the events on our calendar this year and being able to visit our awesome hotelier community in person. To see what’s on our calendar, click below and plan to stop by, or maybe we will even see you there! Click for our
Review how you did this year with the VM PMS and MOP reports page
The reports page for VM PMS and VM MOP provides you with a great overview of what worked this year and what needs a little work. Make sure to check your numbers and make the appropriate adjustments now before 2022 is locked in. VM PMS Reports Page MOP
See what Georgine Muntz, Visual Matrix CEO, has to say as she looks back on 2022.
Visual Matrix CEO Georgine Muntz, talks about her top 5 highlights as she looks back on an amazing year with Visual Matrix and MOP. Click here to read her highlights.
MOP Measures Total Square Footage Worked
With our Mobile Operating Platform (MOP), you can automatically track the square footage that employees cover while working – a requirement by some cities and states to protect workers. The MOP special features include the ability to: Set up the total
Visual Matrix Goes Fully Mobile, Expanding Platform Capabilities
Visual Matrix goes fully mobile by integrating with MOP Housekeeping Management System. The first direct integration in the industry. Click here to read more.
Visual Matrix leads the charge for collaboration as the path to innovation, profitability and great guest experience
Is a new era of collaboration on the way for hotels and hotel companies? It would be a big change from the singularly competitive thinking of hotels in the past, but Visual Matrix CEO Georgine Muntz makes a compelling argument in a new thought piece on
Visual Matrix offers a roadmap to a better guest journey in the new PhocusWire article
In a new thought leadership article featured on PhocusWire, the comprehensive daily news companion for travel, tourism, and the hospitality industry, Visual Matrix CEO Georgine Muntz reveals how hotels can use tech to foster human connection – the driving
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