Hskpg Arrivals Report (Cloud) 🎥
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Visual Matrix offers three different Arrival reports: Front Desk, Housekeeping, and Sales and Marketing. Each of these reports serves specific purposes. The Housekeeping Arrival report is designed to provide housekeeping staff with essential information related to guest arrivals. This report includes Housekeeping Comments from the reservations, details about any extras ordered by guests, and information regarding guests' loyalty memberships if applicable. This comprehensive report ensures that housekeeping teams are well-prepared to meet guests' needs and preferences during their stay.
Path: Housekeeping > Reports > Arrivals
Generate report
1. Narrow down the report using the optional available filters (from left to right):
- by date(s) for which the report will be generated.
- by checking the box (or not) to include any arrival already completed. Otherwise, the report will only show any arrival left.
2. Click Refresh.
Detailed report
- Guest Name.
- Current status of the reservation: Hold, Gtd, In.
- Room number the guest will stay in or is staying in (if already checked-in).
- Comments entered in the housekeeping comment field in the reservation.
- Any extra added to the reservation.
- BWR membership number (for Best Western Hotels).
- VM Confirmation number or CRS number for Best Western Hotels.
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