Knowledge Hub
Who is Porter, the Visual Matrix On-Screen Guidance?
Porter is currently available in VM Cloud PMS. Coming to MOP soon! Porter is the Visual Matrix personal assistant who is always available to help you! From time to time, he will bring you new announcements, along with tips and tricks and valuable ...
New Hotel Employee Onboarding Guide
The New Hotel Employee Onboarding Guide is a turnkey, guided process. It is designed to provide suggested steps and best practices to take your newest team members from a Pre-hire status to a Hired status, then, from being Onboarded to Trained. The ...
Visual Matrix Community Forum
The Community is currently only available in English. The Community Forum with Visual Matrix is provided to our VM PMS and VM MOP community of subscribers. Members are provided a medium where questions can be asked, ideas and best practices can be ...
Chat Support
Visual Matrix chat brings your Client Experience team a lot closer. Subscribers can conduct a live chat with a member of Client Experience. They are just a Click away! Chat is currently available Monday to Friday, from 8am to 8pm CST (Central ...
Create a User Account in the Visual Matrix Customer Portal
Creating a user account in the support portal will let you open, update, and follow the status of every ticket open all from one place, as well as get in contact with other VM users from the Community portal. Create a new user account Go to ...
Knowledge Base: How to Search, How is it Organized
Welcome to the Visual Matrix Knowledge Base URL: help.visualmatrix.com. The Knowledge Base is organized in different categories: - For Cloud PMS Users: Explore the dashboard and every tab found within the cloud version of the Visual Matrix PMS ...