Cloud PMS Troubleshooting/IT
Unusual Data Patterns Detected (Cloud)
This issue was identified on January 15, 2024. If you encounter abnormal data on your screen when opening Visual Matrix, it might be due to recent updates in Chrome and specific security/ad-blocking extensions, including McAfee WebAdvisor and ...
New Public IP / New Internet Service Provider (Cloud)
The Cloud PMS is secured by an IP Security that locks the access to your Cloud for the ethernet network of your property. It is a security to make sure that no one outside of the hotel network will be able to get access to your data, except if you ...
Refresh Chrome browser for better VM Cloud Experience
If you encounter strange behaviors from VM Cloud or things like graphics that are not as usual, your first step will be to refresh your browser. Do a Hard Refresh A hard refresh offers a quick and easy way to clear the browser's cache for a specific ...
Ensure that Chrome does not save Client Payments like it saves Usernames and Passwords
By default, the Chrome browser is set up to simplify a lot of experiences on the web by saving anything you might need again. It starts with what is called cookies and caches. Cookies are files created by sites you visit to make your online ...
Broker Service Status / (Re-)Start a Broker Service (Cloud)
The Service Broker is a critical component that oversees the task completion between two distinct applications. In our context, it facilitates communication between the cloud-based service and interfaces that function through another program. The ...
Message "Unable to Login from Current Location" (Cloud)
Your Cloud portal is protected through an IP security protocol. If you attempt to log in outside of the IP Security parameter, you may see an error that states "User is not authorized to log in from current location". This means that you are only ...
Record your experience in VM Cloud
Sometimes, when an issue occurs, you cannot call our Support right away... and when you finally can call us, the issue is not any more or everything works correctly. Whether it is speed or an error in the system, it needs to be recorded at the ...
Items to Check if VM Cloud is Running Slow
VM Cloud PMS is a cloud-based system, and as such there are some aspects, such as internet speed, network, computer speed, etc., that are impossible to control. Taking that into consideration, we do have a few troubleshooting steps we can take with ...