FO Next Payment Due Report (Cloud)
The Next Payment Due Report helps properties that host extended-stay guests track upcoming payment dates and outstanding balances. Each reservation includes a manually maintained Next Payment Date field, allowing staff to monitor when the next payment is expected — separate from any credit-card authorization settings. Only reservations with a future payment due date appear on the report; once the date has passed, that guest will automatically drop off the list.
Path: Front Office > Reports > Front Office > Next Payment Due
Generating the Report
1. Use the Start Date and End Date fields to define the range of upcoming payment due dates you want to review. Only reservations with a Next Payment Date within this period will appear in the report.
2. Click Refresh to update the report on screen with all matching reservations.
3. Export to CSV (Optional). Use this option to save or share the report with accounting or management teams for follow-up and tracking.
Run this report weekly or bi-weekly to identify extended-stay guests with payments coming due soon, ensuring timely billing and communication.
Understanding the Report
The report lists all guests with upcoming due payments within the selected date range. It’s ideal for extended-stay management, direct-bill tracking, or long-term reservations.
Guest & Room Info
- Room #: displays the assigned room for the reservation.
- Last Name, First Name: guest name as entered in the reservation form.
Stay Details
- Arrival / Departure: shows the current or scheduled stay period for each guest.
Payment Tracking
- Next Payment Due Date: the manually entered date of the next scheduled payment.
- Folio Balance: the current outstanding balance on the guest’s folio.
Only includes guests with a future Next Payment Due Date — past or blank dates are automatically excluded.
Tips & Use Cases
- Run regularly for extended-stay or long-term billing management.
- Use the CSV export to share upcoming payment lists with accounting or management.
- Review payment due dates during shift change or audit to ensure none are overdue.
- Encourage front-desk staff to update the Next Payment Date field whenever a new payment is collected.
Still Need Help With This Topic?
Ask Yourself:
- Are all extended-stay reservations assigned an up-to-date Next Payment Date?
- Is the Next Payment Due Date still current (future-dated)?
- Have you exported the data for tracking or billing coordination?
Support May Ask You:
- The specific date range used when running the report.
- Whether the reservation’s Next Payment Date field is filled correctly.
- If balances shown match current folio totals in the PMS.
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