Walk-In/New Reservation
Understanding "Admin" in Clerk Field for Online Transactions (Cloud)
When the “Clerk” field in the reservation's modification (Mod) log shows “Admin,” it doesn’t mean a user did it—it signifies an automatic process. Whether it’s an online-generated reservation or a cancellation, Visual Matrix handles these actions ...
Zero-Night / Half-Day Reservations (Cloud)
Hotels sometimes need to accommodate stays that don’t span an overnight—such as early check-ins, late check-outs, or day-use bookings. While VM Cloud requires reservations to include at least one night, you can still manage these short stays by ...
Create a Reservation for a "Do Not Rent" Guest (Cloud)
Even when a guest is flagged as 'Do Not Rent' in the system, you may still need to create a reservation for them in rare circumstances. Visual Matrix will warn you—but still allow the booking. This guide explains what to expect and how to avoid ...
A Guest Made a Booking Online After the Audit Has Started (Cloud)
When a guest books online just as your nightly audit is running, the reservation doesn’t automatically import—leaving your system out of sync. This article explains why that happens and what to do to make sure the reservation is recorded. This issue ...
Make a Walk-In Reservation Through Availability (Cloud) 🎥
? Watch Video When a guest arrives without a reservation, the Walk-In option in VM Cloud makes it easy to secure a room directly from the availability grid. By selecting the room type and stay dates right from the calendar, you can create and ...
Create a Late Walk-In Reservation After Audit (Cloud)
Creating a post-audit arrival means setting up a reservation for a guest who needs to check in on the same date you just closed with your nightly audit. This could be a walk-in guest, an online booking received after the audit (which won’t ...
Create a Reservation with Book Res (Cloud) 🎥
? Watch Video Book Res in VM Cloud speeds up reservations with a two-step flow: first select room type, dates, and rate on the Book Res screen; then complete guest details on the reservation form. Availability and pricing update as you change ...